Autumn Casarez

Work History

Food/Guest Service Worker

Kwik Trip

03.2021 - 02.2025

Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
Served as a liaison between departments, facilitating smooth communication to improve overall efficiency in meeting guest needs.
Implemented upselling strategies to increase revenue based on company standards.
Developed strong rapport with guests, creating a welcoming atmosphere that encouraged repeat visits.
Resolved customer complaints professionally, restoring guest confidence in the establishment''s services.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Promoted a positive work environment through effective communication with colleagues and supervisors.
Made food according to standard recipes with requested changes for customer satisfaction.
Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Cleaned up gas and other spills in accordance with spill procedures.
Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
Checked customer identification for alcohol, cigarette, and lottery sales.
Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
Maintained inventory of all saleable items.
Assisted with inventory management, helping to keep stock levels consistent and up to date.
Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.

Sandwich Artist

SUBWAY®Restaurants

08.2019 - 03.2021

Greeted guests, promoted specials, and took orders.
Operated the cash register with accuracy, ensuring proper handling of transactions.
Kept workplace clean and organized in line with restaurant policies.
Increased speed of service through effective multitasking and time management skills.
Maintained a clean and organized workspace, adhering to strict sanitation standards.
Collaborated with team members to maintain a smooth workflow during busy hours.
Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
Prepared and served hot and cold sandwiches based on customer preferences.
Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
Prepared and presented food in compliance with health and safety guidelines.
Restocked and rotated stock in display case to mitigate stock loss.
Operated manual and electric appliances to peel, slice, and trim food.
Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Shared information with customers about menu items, preparation methods, and ingredients.
Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
Executed sandwich artistry duties with very low occurrence of errors.
Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
Operated cash register and handled transactions accurately, ensuring smooth checkout process.
Customized orders to accommodate special requests, enhancing customer loyalty.
Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
Streamlined sandwich-making process to reduce wait times for customers.
Conducted regular quality checks for ingredients, maintaining high standard of products offered.
Maintained clean and sanitary work station, contributing to hygienic dining environment.
Managed inventory levels, ensuring fresh ingredients were always available for menu items.

Summary

Overview

Work History

Food/Guest Service Worker

Sandwich Artist

Education

High School Diploma -

Skills

Timeline

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