Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

AUTUMN CHONG

Argyle,Texas

Summary

Client Care Coordinator at Argyle Veterinary Hospital specializing in customer trust and loyalty. Expertise in data entry and management, effectively resolving client issues under pressure. Committed to ensuring a safe environment for patients while providing exceptional service and fostering positive client relationships.

Overview

30
30
years of professional experience

Work History

Client Care Coordinator

Argyle Veterinary Hospital
Argyle, TX
09.2023 - Current
  • Welcome customers and patients in a friendly manner
  • Recognize the client needs and the severe/serious cases that require immediate attention
  • Check in patients for appointments such as surgeries, wellness visits, and emergencies
  • Answering multi line phone system, emails and chats
  • Scheduling patients
  • Working with computer programs
  • Responding to customer concerns and providing updates regarding the patients to the owners after communicating with the veterinarians and technicians in person, phone, chat and email
  • Cleaning duties to ensure the patients have a safe and healthy environment

Childcare Manager for Kids Club

Club4 Fitness
Flower Mound, TX
03.2023 - Current
  • Arrive at work promptly at scheduled time, wearing proper uniform
  • Greet children and parents/members when they arrive;
  • Assist children and babies with daily tasks, (assisting with jackets, shoes, snacks or toys which cannot be reached);
  • Contact parent/member when a diaper needs to be changed;
  • Organize and initiate playtime activities;
  • Monitor and control the behavior of the children;
  • Organize, store, and sanitize all play equipment daily; clean at the end of shift;
  • Clean and disinfect bathroom
  • Clean windows
  • Dispose of trash
  • Vacuum carpet
  • Disinfect desks, chair swings, cribs, etc.
  • Wash linens and pillows daily
  • Enthusiastic and constantly alert;
  • Capable of talking, listening, watching, and interacting with various age groups of children for various periods of time;
  • Ability to anticipate and prevent potential problems;
  • Appropriately handle disruptive children;
  • Maintain Patience and energy throughout a shift;
  • Ability to communicate effectively with parents/members, children, co-workers and management.

Customer Service Representative & Personal Shopper

Neiman Marcus Online
Irving, TX
04.2003 - 10.2015
  • Member of a quality customer service team processing catalog and online sales, and provide detailed product feedback.
  • Multitask in a fast-paced call environment utilizing telephone, live chat, and e-mail remotely, and in the call center.
  • Research customer inquiries and resolve escalated customer issues in a professional and timely manner.
  • Responsible for contacting product and vendor representatives to resolve customer issues and questions.
  • Provided exceptional customer service working as a personal shopper in the Neiman Marcus Northpark store for online shoppers. Assisted clients via e-mail and phone or live chat with selection of clothing and accessories mostly for special events.

Retail Data Administrator

CROSSMARK
Plano, TX
01.2001 - 04.2003
  • Data Integrity of the company's database, which includes store locations, items, and distributor information.
  • Process and analyze requests and reports from priority clients, account executives, and retail representatives.
  • Trained new employees on the company's database and data processing.
  • Knowledge of computer programs such as Microsoft Office Suites, Sales Trak Database, Excel, and Electronic Email.

Assistant Fashion Designer

Russell Newman
Denton, TX
01.2000 - 05.2001
  • Assisted designers in presenting their ideas to buyers.
  • Provided sketches, illustrations, and trend boards to the designer.
  • Produced fabric designs using various dyes, embroidery and sewing machines.
  • Prepared patterns through CADD, basic flat patterns, and draping.

Retail Associate

Kohl's Department Stores
, TX
11.1999 - 05.2000
  • Provided routine customer service in the jewelry department, operated computerized cash register to conduct sales transactions, handled routine customer telephone inquiries.

Accounts Payable Clerk

New Mexico State University
Las Cruces, NM
12.1995 - 05.1996
  • Performed various secretarial and clerical duties such as maintaining personnel files, operated a variety of office machines, and processed financial records.

Education

Bachelor of Fine Arts - Design

University of North Texas
Denton, TX
05.2001

Some College (No Degree) -

New Mexico State University
Las Cruces, NM

Some College (No Degree) -

North Central Texas
Lewisville, TX

Skills

  • Customer trust and loyalty
  • Professionalism under pressure
  • Data entry and maintenance
  • Attention to detail
  • Problem solving

Affiliations

  • Organizing
  • Volunteering
  • Creating

Timeline

Client Care Coordinator

Argyle Veterinary Hospital
09.2023 - Current

Childcare Manager for Kids Club

Club4 Fitness
03.2023 - Current

Customer Service Representative & Personal Shopper

Neiman Marcus Online
04.2003 - 10.2015

Retail Data Administrator

CROSSMARK
01.2001 - 04.2003

Assistant Fashion Designer

Russell Newman
01.2000 - 05.2001

Retail Associate

Kohl's Department Stores
11.1999 - 05.2000

Accounts Payable Clerk

New Mexico State University
12.1995 - 05.1996

Bachelor of Fine Arts - Design

University of North Texas

Some College (No Degree) -

New Mexico State University

Some College (No Degree) -

North Central Texas

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