Autumn Clair
Douglasville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Results Companies
Winter Haven, FL
09.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Panera Bread
Winter Haven, FL
11.2019 - 06.2020
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Monitored self order kiosks and provided assistance or intervention where required.
- Helped customers complete orders and purchases,
- Restocked and organized pastries in front display.
Cashier
Marshalls
Sebring, FL
10.2018 - 05.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Receptionist
Sebring Kart Racing
Sebring, FL
07.2016 - 08.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
Education
Associate of Arts -
Polk State College
Winter Haven, FL05.2023
High School Diploma -
Sebring High School
Sebring, FL05.2019
Skills
- Calm and Professional Under Pressure
- Call Documentation
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Microsoft Office
- Cash Register Operations
- Inbound and Outbound Calling
- Answering Customer Questions
- Time Management
- Active Listening
Timeline
Customer Service Representative
Results Companies
09.2020 - 06.2021
Cashier
Panera Bread
11.2019 - 06.2020
Cashier
Marshalls
10.2018 - 05.2019
Receptionist
Sebring Kart Racing
07.2016 - 08.2017
Associate of Arts -
Polk State College
High School Diploma -
Sebring High School
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