Autumn Claytor
Cortez,CO
Summary
Dynamic leader with proven expertise in enhancing customer experience and driving sales at Pharmacann LLC. Notable achievements include significant improvements in customer engagement and operational standards through effective policy enforcement and staff motivation. Core competencies encompass point of sale systems proficiency and a strong commitment to workplace safety. Aiming to leverage these skills to further elevate operational efficiency and team performance.
Overview
6
6
years of professional experience
Work History
Front of House Supervisor
Pharmacann LLC
10.2022 - 02.2025
- Drive high customer experience standards, to include a customer-oriented culture and industry leading customer engagement through sales training and product knowledge
- Lead a world-class customer service program to drive repeat business through strong local community networking, and customer data capture
- Work closely with managers and other supervisors to exceed max sales volume
- Partner with cross-divisional managers to ensure adequate staffing is scheduled and payroll goals are met
- Comply and audit cash procedures as it pertains to preparing deposits and daily cash reconciliation
- Directly supervise the check-in/camera assigned team to ensure acceptable standards are maintained for the overall safety and upkeep of the store
- Communicate, work closely, and successfully collaborate with management to achieve the organization's goals
- Support the implementation of operational procedures, standards and policies for retail staff
- Ensure staff within all divisions of responsibility have a thorough understanding of corporate processes, SOPs, and assist with providing education in areas that need to be addressed
- Train employees in expected customer experience and hospitality standards using appropriate tools
- Ensure consistent training and development
- Lead by example and coach team members on performance
- Partner with managers regarding employee poor performance and violation of company policies
Customer Service Representative, Secretary
Western Group Inc.
Cortez, CO
06.2022 - 10.2022
- Retrieve mail daily from the post office
- Alphabetize and file sensitive documents from all agents and myself daily
- Log into and check all carrier websites every morning for cancellations and other pertinent information
- Check and sort the business email for items that need to be discussed with an agent or filed separately
- Call and notify clients of anything that needs an immediate response such as pending cancellations, payments returning to their financial establishment resulting in an expired policy, mortgage companies payments not being posted successfully
- Contact insurance companies on behalf of clients to assist with things such as extensions of pay periods and negotiating partial payments
- Mail activities being sorting, billing statements, commission statements, reinstatement notices, cancelation notices, audit reports etc
- Assist with and log payments, provide certificates and proof of insurance when requested
- Weekly organize individual cash payments received and verify that those payments match what was logged in the system
- Document any discrepancies
- Take phone calls as they come in and relay call to agent or assist client if, log all portions of the conversation and log them under the corresponding task
- Receive and log communication logs from insurance agencies
- Update all policies as they renew
- Confirm proper processing of all tasks directed from an agent to myself such as new policies being issued as of company requested and changes to an existing policy have been processed adequately
- Clean the entirety of the office in tandem with my team member once weekly
- Reason for leaving: Upon reassessing my career goals my current role no longer fit
Cashier, Sales Representative, Team Lead
Fb Organics LLC
Cortez, CO
05.2019 - 05.2022
- Greet customers within a certain timeline preventing a rushed atmosphere or an uncatered feeling
- Aid customers in finding any and all items
- Curate a supplement regimen designed to aid any ailments
- Resolve minor conflict in the team or with customers
- Maintain proper physical and electronic inventory
- Carefully monitor fluctuations of product lines to accommodate sales from order to order on particular brands
- Occasional financial responsibility such as regularly ensuring adequate change in the till and going over prior day sales and making the deposits when requested
- Ensure a clean area for food preparations
- Reason for leaving: Opportunity to expand knowledge and experience
Education
High school diploma -
Montezuma Cortez High School
Cortez, CO01.2016
Skills
- Policy enforcement
- Employee scheduling
- Workplace safety
- Performance evaluation
- Point of sale systems
- Staff motivation
References
- Nanabah Sam, (970)529-6692
- Erick Holm, (719)271-3852
- Chris Rhodes, (970)560-6241
- Skylar Kelly, (970)623-0232
- Michael Canzona, (970)759-1816
Personal Information
Date of Birth: 08/29/96
Timeline
Front of House Supervisor
Pharmacann LLC
10.2022 - 02.2025
Customer Service Representative, Secretary
Western Group Inc.
06.2022 - 10.2022
Cashier, Sales Representative, Team Lead
Fb Organics LLC
05.2019 - 05.2022
High school diploma -
Montezuma Cortez High School