AUTUMN CONTRERAS
Lincoln,CA
Summary
Results-driven leader with expertise in workflow management and team productivity enhancement. Proficient in conflict resolution and analytical problem-solving, leading to improved customer service and increased employee engagement.
Overview
12
12
years of professional experience
Work History
General Manager
Planet Fitness (Taymax)
01.2023 - Current
- Oversaw daily club operations, employee performance, and customer experience, which enhanced member satisfaction in high-volume fitness environment
- Led recruiting, hiring, onboarding, training, coaching, and employee relations initiatives
- Managed scheduling, delegation, and workflow coordination, maximizing team productivity
- Addressed employee concerns, handled disciplinary actions, and resolved conflicts to maintain a positive work environment
- Enforced labor laws, safety regulations, and company policies to maintain operational compliance
- Processed weekly and bi-weekly payroll while ensuring accuracy and compliance with company standards
Assistant Manager
Planet Fitness (Taymax)
01.2021 - 01.2023
- Coordinated daily operations, supervising staff, managing schedules, and streamlining workflow
- Assisted management in maintaining facility operations, enhancing overall customer experience
- Addressed customer concerns and issues, improving satisfaction and fostering loyalty
- Communicated customer and operational needs effectively across departments
Shift Supervisor
Associated Students
01.2017 - 03.2020
- Managed daily sales goals and cash handling, ensuring accurate deposits and balanced end-of-shift reports
- Resolved employee and customer concerns promptly, enhancing satisfaction while maintaining policy compliance
- Trained and mentored new employees, improving onboarding experience and integration into the team
- Ensured adherence to safety standards and workplace procedures
Crew Member
McDonald's
01.2015 - 01.2016
- Provided fast, courteous customer service in high-volume environment, enhancing customer satisfaction
- Coordinated training and support for new team members, streamlining onboarding process
- Ensured compliance with safety and operational procedures, maintaining workplace standards
Education
Diploma -
San Juan High School
Citrus Heights06-2016
Skills
- Operational oversight
- HR management
- Budget management
- Payroll processing
- Staff management
- Team leadership
- Employee development
- Operations coordination
- Customer service
- Conflict resolution
- Analytical problem-solving
Timeline
General Manager
Planet Fitness (Taymax)
01.2023 - Current
Assistant Manager
Planet Fitness (Taymax)
01.2021 - 01.2023
Shift Supervisor
Associated Students
01.2017 - 03.2020
Crew Member
McDonald's
01.2015 - 01.2016
Diploma -
San Juan High School