Autumn Cook
Pasadena,MD
Summary
Highly-motivated employee and student with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Marketing Intern
Holmatro Usa
Severn, MD
05.2024 - Current
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Assisted with special projects or tasks related to departmental functions upon request.
- Compiled statistical data using spreadsheet software applications like Excel.
- Worked closely with dealers and our service department.
- Arranged needed shipments to dealers in North America.
- Organized existing spreadsheets.
- Packed boxes for shipment using appropriate packing materials.
- Sorted returned merchandise for restocking or disposal.
Secretary
The Great American Car Wash
Severna Park, MD
10.2022 - 05.2024
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Sold memberships for the businesses monthly membership plan.
- Occasionally washed and dried cars when short staffed.
- Opened and closed the store.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied trash cans and replaced liners as needed.
Shift Lead Manager
The Daily Scoop
Pasadena, MD
07.2021 - 08.2022
- Trained new employees on procedures, policies, and job functions.
- Greeted customers upon entering the store and provided them with helpful information about products and services offered.
- Opened store daily and ensured all safety protocols were followed.
- Operated cash registers accurately and efficiently during peak hours of business.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Ice cream cake maker.
- Washed the utensils of the establishment.
- Resolved conflicts between parties involved in transaction if necessary.
- Ensured that workstations were kept neat and tidy throughout the shift.
- Closed the shop in a swift and clean manner.
Education
Some College (No Degree) - Small Business Management
Anne Arundel Community College
Arnold, MD06-2025
High School Diploma -
Chesapeake High School
Pasadena, MD06-2022
Skills
- Project Support
- Client Engagement
- Content Creation
- Campaign tracking
- Data Analysis
- Excel
- Microsoft Word
- Notetaking
- Appointment Scheduling
- Spreadsheet Management
- Employee Training
- Customer Service Management
- Staff Supervision
Timeline
Marketing Intern
Holmatro Usa
05.2024 - Current
Secretary
The Great American Car Wash
10.2022 - 05.2024
Shift Lead Manager
The Daily Scoop
07.2021 - 08.2022
Some College (No Degree) - Small Business Management
Anne Arundel Community College
High School Diploma -
Chesapeake High School
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