Autumn Coolidge

Hostess/Server

Willow Street Family Restauraunt

08.2020 - Current

Answered customer questions about hours, seating, and menu information.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Packaged and served to-go orders.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Reduced wait times for guests by effectively coordinating with other team members during peak hours.
Answered phone calls to take orders, give information and document reservations.
Completed daily side work and opening and closing duties without fail.
Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Seated patrons based on guest preferences and seating availability.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Backed up servers by checking on tables and retrieving items for guests.
Provided patrons with estimated waiting times during peak service hours.
Opened and closed seating sections according to volume of guests.
Minimized customer service complaints by expertly managing customer expectations during busy periods.
Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Delivered pick-up and curbside orders to guests.
Promoted business loyalty by fostering positive customer relationships.
Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Advised customers about special offerings and menu items to help drive sales.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Took initial drink orders and relayed information to wait or bar staff.
Maintained balanced cash drawer with correct money values and accurate documentation.
Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Obtained Safe Serve Certification
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Input orders accurately into POS terminal, split bills and accepted payments.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Maximized table turnover rate by managing reservations and seating arrangements.
Contributed to inventory management by monitoring stock levels.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Built rapport with guests to enhance their dining experience and encourage return visits.
Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Managed inventory of dining supplies to prevent shortages during service.
Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Improved dining experience by providing prompt, attentive service to guests.
Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Streamlined order-taking process to minimize wait times for diners.
Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Enhanced team efficiency, collaborating effectively in high-pressure settings.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Processed orders and sent to kitchen employees for preparation.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Increased sales significantly by upselling higher-end products to customers.
Inspected dishes and utensils for cleanliness.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Summary

Overview

Work History

Voulenteer

Hostess/Server

Education

High School Diploma -

Skills

Certification

Actively Horse showing

Timeline

Voulenteer

Hostess/Server

High School Diploma -

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