Autumn Cowen
Albertville
Summary
Dynamic manager with a proven track record at Jefferson’s Restaurant, excelling in team leadership and customer service. Enhanced operational efficiency through innovative problem-solving and effective time management. Developed strong relationships with customers and suppliers, driving satisfaction and loyalty while implementing safety procedures to ensure a secure environment.
Overview
12
12
years of professional experience
Work History
Manager
Jefferson’s Restaurant
11.2020 - Current
- Assisted in coordinating team schedules and project timelines to enhance operational efficiency.
- Supported daily operations by maintaining organized documentation and tracking progress of tasks.
- Participated in training sessions to learn software tools for project management and reporting.
- Collaborated with team members to ensure alignment on project goals and objectives.
- Contributed to problem-solving discussions by providing input on workflow improvements.
- Adapted quickly to new processes, ensuring timely completion of assigned responsibilities.
- Engaged in feedback sessions to understand performance expectations and refine skills.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
Bar Manager
Fillies Bar & Grill
11.2013 - 02.2017
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Developed innovative cocktail menus, enhancing customer satisfaction and repeat business.
- Managed inventory levels, optimizing stock control procedures to minimize waste.
- Trained and mentored staff on mixology techniques and customer service best practices.
- Analyzed sales trends to adjust menu offerings and promotional activities strategically.
- Coordinated special events, increasing bar visibility and attracting new clientele through targeted marketing efforts.
Education
GED - Phlebotomist
GED
Albertville, AL05.2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Jefferson’s Restaurant
11.2020 - Current
Bar Manager
Fillies Bar & Grill
11.2013 - 02.2017
GED - Phlebotomist
GED
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