Autumn Cree
Hogansburg,NY
Summary
Dynamic and detail-oriented professional with a proven track record at Akwesasne Mohawk Casino Resort, enhancing team performance and guest satisfaction. Excelled in managing multiple priorities with discretion and a collaborative spirit. Skilled in report writing and fostering a positive hospitality environment, consistently achieving efficiency and high-quality standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Assistant
Family Members
Hogansburg, NY
01.2021 - Current
- Shopped for family at retail and grocery stores and picked up requested items.
- Delivered groceries, prescriptions and other items to residences when requested by family.
- Managed multiple errands simultaneously while maintaining accuracy and efficiency.
- Performed administrative duties such as filing paperwork, photocopying documents, making phone calls and scheduling appointments.
Housekeeping Supervisor
Akwesasne Mohawk Casino Resort
Hogansburg, NY
03.2016 - 11.2018
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Managed team of employees, daily progress reports and overall project planning.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Delegated work to staff, setting priorities and goals.
Housekeeper
Akwesasne Mohawk Casino Resort
Hogansburg, NY
04.2013 - 03.2016
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
Education
High School Diploma -
Salmon River Central School
Fort Covington, NY06-2012
Skills
- Report writing
- Discretion and confidentiality
- Appointment scheduling
- Team collaboration
- Detail-oriented mindset
- Hospitality environment
- Time management
- Proper phone etiquette
Certification
- Supervisor Certification- Completed 2016
References
References available upon request.
Timeline
Personal Assistant
Family Members
01.2021 - Current
Housekeeping Supervisor
Akwesasne Mohawk Casino Resort
03.2016 - 11.2018
Housekeeper
Akwesasne Mohawk Casino Resort
04.2013 - 03.2016
High School Diploma -
Salmon River Central School