Summary
Overview
Work History
Education
Skills
Certification
Timeline
Awards
Training
Generic

Autumn Lazarczyk

Smyrna,DE

Summary

A detail-oriented, highly organized, dedicated professional with a passion for training. Committed to delivering superior leadership, time management and communication skills, as well as proven results in sales, and success managing multiple tasks effectively.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Learning Specialist | Instructional Design

WSFS BANK
09.2022 - 02.2026
  • Facilitated dynamic and engaging training classes to new Associates and existing Associates. Programs facilitated regularly were New Associate Orientation, Teller, Sales and Service, Consumer Lending, Small Business, and De-escalation
  • Demonstrated ability to apply instructional design principles to update, enhance, and modernize training materials and learning content.
  • Skilled in delivering high-impact learning experiences that promote skill development, drive performance, and align with organizational goals.
  • Analyzed learning needs, leveraging adult learning methodologies, and using technology-assisted learning tools to maximize knowledge retention and application.
  • Known for fostering collaborative, inclusive classroom environments that empower employees to deliver exceptional customer experiences and achieve business success.
  • Experienced in LMS testing and usage.
  • Conducted normal Branch Office visits to observe changes and trends to keep training material current.

Assistant Branch Manager

WSFS BANK
07.2020 - 09.2022
  • Made confident decisions using personal morals and WSFS Values.
  • Oversaw customer interactions, supports and coaches associates as needed including but not limited to training WSFS Sales processes and procedures.
  • Promoted team growth through engaging Skill Builders, Competitions, and Celebrations.
  • Coached team through individual and group coaching sessions reviewing best practices, sales process, IGNITE coaching and Enlighten.
  • Strategized with leadership during action plans for improvement and ensuring associates follow bank policies and procedures. Creates guides as needed for new processes.
  • Lead and supported team through the evolving pandemic environment, policies, and procedures.
  • Focused on Stellar Customer Experiences by addressing customer escalations promptly, alleviating customer friction, managing Medallia and Gallup feedback.
  • Maintained branch operationally resulting 85% Satisfactory Risk Level BOR Results.

Floating Team Lead

WSFS BANK
07.2019 - 07.2020
  • Coached teams through individual Coaching sessions reviewing best practices, sales process, IGNITE coaching and Enlighten.
  • Mentored and provided training as needed; focused on teaching new hires best practices, sales process, IGNITE coaching and Enlighten.
  • Strategized with leadership during action plans for improvement and ensuring associates followed bank policies and procedures.
  • Lead and supported teams through the evolving pandemic environment, policies, and procedures.
  • Focused on Stellar Customer Experiences by addressing customer escalations promptly, alleviating customer friction, managing Medallia and Gallup feedback.

Beneficial Conversion Ambassador

WSFS BANK
01.2019 - 07.2019
  • Oversaw conversion processes and trained Beneficial associates on WSFS policies and procedures.
  • Advised Beneficial managers on day to day operations throughout the conversion.
  • Attended management planning meetings and strategically collaborated with colleagues through conversion.
  • Focused on customer retention by identifying and resolving customer concerns.

Personal Banker I & II

WSFS BANK
01.2017 - 07.2019
  • Ability to cultivate customer relationships and uncover new customer needs.
  • Sales-focused and consistently achieved above performance standard.
  • Consistently processed teller transactions accurately and efficiently.
  • Assisted peers in researching answers to questions and developing policy knowledge.

New Hire Mentor

WSFS BANK
09.2018 - 01.2019
  • Welcomed and developed meaningful relationships with new hires.
  • Coached and empowered new associates on how to respond to and resolve customer issues in a professional and timely manner.
  • Observed and trained mentees on branch policies and procedures, IGNITE Sales Process & Incentive.
  • Identified issues that arose with new hires and addressed them accordingly.
  • Created How to Guides for New Hires to use through their learning process.

Server

Texas Road House
New Castle, Delaware
10.2015 - 01.2017
  • Focused on customer experience in a fast paced environment.
  • Resolved customer issues quickly and efficiently.

Sales Representative in Lead Generation

Atlantic Water Products
New Castle, Delaware
09.2016 - 12.2016
  • Initiated conversation with customers and generate leads.
  • Generated about 1 sale per week with about 40 leads a week.

Lead Teacher

Passion Care Academy
Bear, Delaware
11.2014 - 10.2016
  • Created lesson plans and facilitate interactive activities to promote growth and engagement.
  • Lead classroom and assistant teachers daily.
  • Managed issues in classroom with parents effectively.

Education

Diploma - Early Childhood Education

St. George's Technical High School
New Castle, DE
05.2015

Skills

  • Learner Centered Facilitation
  • Articulate
  • LMS
  • Instructional Design
  • Proficient with Microsoft Office Products including Teams
  • Organized and detail oriented
  • Great interpersonal skills

Certification

Facilitation and Training- Association for Talent Development

Instructional Design- Bob Pike Group

Timeline

Learning Specialist | Instructional Design

WSFS BANK
09.2022 - 02.2026

Assistant Branch Manager

WSFS BANK
07.2020 - 09.2022

Floating Team Lead

WSFS BANK
07.2019 - 07.2020

Beneficial Conversion Ambassador

WSFS BANK
01.2019 - 07.2019

New Hire Mentor

WSFS BANK
09.2018 - 01.2019

Personal Banker I & II

WSFS BANK
01.2017 - 07.2019

Sales Representative in Lead Generation

Atlantic Water Products
09.2016 - 12.2016

Server

Texas Road House
10.2015 - 01.2017

Lead Teacher

Passion Care Academy
11.2014 - 10.2016

Diploma - Early Childhood Education

St. George's Technical High School

Awards

Achieved New Castle Region Top Performer in sales at WSFS Bank (2018)., Recipient of Purple Heart Award, WSFS Bank New Castle Region (2018)., Awarded top customer service skills at Texas Roadhouse (2016)., Recognized as the top inside regional sales representative for Rainsoft (2016).

Training

Sales and Service; Teller; Consumer Lending; Stellar Service; Notary; Wires; Power of Attorney; Mentor; Ambassador; Women in Leadership Seminar; Marketing overview; Telephone Customer Service Rotation; Enlighten Reporting; Skill Builder Workshops; ATD Facilitation & Training Certificate; Bob Pike Instructional Design Certificate

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Autumn Lazarczyk