Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Autumn Dallman

Autumn Dallman

Fort Myers,FL

Summary

Experienced hospitality professional with strong background in management, poised to excel in guest services and team leadership roles. Proven track record of enhancing guest experiences, improving operational efficiency, and fostering collaborative work environments. Skilled in conflict resolution, staff training, and multitasking with a flexible approach to dynamic situations. Reliable, results-driven individual adept at maintaining high standards in service delivery, recognized for enhancing guest satisfaction and operational efficiency in front desk management. Team-focused and adaptable, excelling in dynamic environments and committed to delivering top-notch service.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Lead Night Auditor

LA PLAYA BEACH AND GOLF RESORT
01.2025 - Current
  • Completed timely end-of-month reconciliations, ensuring accuracy in financial reporting and reducing potential issues.
  • Assessed guest feedback and implemented changes to night audit procedures, enhancing overall satisfaction with the hotel''s services.
  • Facilitated positive relationships with long-term guests through attentive service and personalized interactions during their stays.
  • Assisted management in decision-making by providing accurate data analysis on room occupancy rates and revenue trends.
  • Boosted revenue with upselling tactics, offering guests additional services and amenities during checkins.
  • Optimized front desk workflow to reduce wait times for late-night guests checking in or out of the hotel property.
  • Supported the training of new employees, sharing expertise in night audit processes for consistent performance across all staff members.
  • Collaborated with other departments to enhance overall guest experience, addressing any concerns or special requests efficiently during nighttime hours.

Zone Manager

Paradies Lagardère
11.2023 - Current
  • Retail manager: facilitating and supervising daily operations at a store to make sure that employees work together effectively to make sales and contribute to shop upkeep. Their duties include communicating with vendors about inventory orders, scheduling employee shifts and training new employees.
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Considered and approved policies to support company initiatives and overall performance.
  • Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
  • Increased employee productivity through regular performance evaluations, coaching, and staff development opportunities.
  • Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole.
  • Managed budgets effectively, controlling costs while still maintaining high-quality standards throughout the zone.
  • Boosted sales through strategic merchandising initiatives, such as promotional events or product bundling offers.
  • Developed strong working relationships with vendors to negotiate favorable contracts and secure timely deliveries of goods.
  • Improved customer satisfaction by addressing their concerns and swiftly resolving issues.

Trolley Driver

South Seas Island Resort
03.2024 - 09.2024
  • Load and unload resort guest safely to their destination.
  • Collaborated with fellow drivers and management to identify areas for operational improvement, resulting in enhanced performance metrics.
  • Coordinated with local businesses and attractions to offer special promotions for trolley passengers, driving increased ridership and contributing to the economic growth of the community.
  • Completed thorough pre-trip inspections of the trolley vehicle, identifying potential issues before they escalated into larger problems.
  • Supported eco-friendly initiatives by operating the trolley in an energy-efficient manner, reducing fuel consumption where possible.
  • Handled emergency situations with a calm demeanor, directing passengers to follow appropriate safety protocols and coordinating with first responders as needed.
  • Delivered informative commentary about local points of interest along the route, enhancing passenger enjoyment and overall satisfaction ratings.
  • Ensured safety of passengers with strict adherence to traffic rules and regulations during trolley operation.
  • Increased ridership by effectively promoting the trolley service to potential passengers at various community events.
  • Reduced wait times for passengers through efficient boarding processes that prioritized speed without sacrificing safety measures.

Case Manager

Alta Resources
01.2023 - 11.2023
  • Premium case manager for the Stellantis Client
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Bus Driver

L&L Transportation
02.2021 - 12.2022
  • I have my CDL B with air brakes and a P endorsement
  • Safely transporting students to and from School to their homes
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.

General Manager

Baymont Inn and Suites
09.2017 - 03.2021
  • Oversee the operations functions of the hotel
  • Hold regular briefings and meetings
  • Ensure full compliance to Hotel operating controls, SOP's, policies, procedures and service standards.
  • Lead all key property issues including customer service and refurbishment.
  • Handling complaints, and oversee the service recovery procedures..
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  • Ensure all decisions are made in the best interest of the hotels and management.
  • Deliver hotel budget goals and set other short and long term strategic goals for the property.
  • A strong understanding of P&L statements and the ability to react with impactful strategies
  • Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
  • Prepare a monthly financial reporting for the owners
  • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment's and services.
  • Act as a final decision maker in hiring a key staffs.
  • Be accountable for responsibilities of departments and take ownership of all guest complaints.
  • Provide effective leadership to hotel team members.
  • Respond to audits to ensure continual improvement is achieved..
  • Responsible for safeguarding the quality of operations both (internal & external audits).
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
  • Maintaining proper financial reports
  • Accurate accounting in QB
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

General Manager

Super 8 Motel by Wyndham
01.2014 - 07.2017
  • Train New Guest Service Personnel
  • Answers inquiries of rates and availability
  • Maintains thorough knowledge of condo/house rack rates, locations and package plans
  • Knowledge of operational hours and types of services
  • Taking reservation using the reservation system ensuring maximum occupancy and rates
  • Guest In and Out processing payments and invoices to the guest
  • Efficiently handling Cash flow and banking
  • Ensuring all Guest Satisfaction
  • Do service recovery procedures
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.

Night Auditor/Front Desk Supervisor

Four Points by Sheraton
12.2010 - 11.2014
  • Complete all end-of-day reports Full Bar and Restaurant
  • Attention to detail, solid computer experience
  • Excellent customer service skills
  • Lightspeed and Galaxy Trained
  • Trained on Micros In House Sales Manager
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.

Owner contracts/In House Sales Manager

Wyndham Resort
07.1999 - 06.2010
  • Explaining the product and how to use it efficiently
  • Trained on Opera and Opera Express
  • Trained on Soft Hotel system
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Southeastern US Division Sales Manager

Changing Times Vacations
10.1989 - 06.1999
  • Sales and Management, Timeshare & Telemarketing, Vacation Planning
  • Sales and Service of Vacationing Ownership and Needs
  • Negotiated contracts with key accounts within the district, securing long-term partnerships that resulted in significant revenue growth
  • Led weekly district meetings to communicate goals, provide updates on performance metrics, and address any challenges or concerns
  • Implemented CRM system to track customer interactions, manage leads, and streamline the sales process
  • Built strong relationships with key clients within the district, ensuring high levels of customer satisfaction and repeat business
  • Conducted regular performance evaluations of sales team members, providing constructive feedback and implementing performance improvement plans as needed
  • Provided ongoing training and coaching to sales team members, improving their product knowledge and closing techniques
  • Analyzed market trends and competitor activities to identify new business opportunities and develop effective strategies for capturing market share
  • Coordinated with cross-functional teams such as finance, operations, and logistics to ensure smooth order fulfillment process for customers
  • Facilitated cross-functional collaboration between sales, operations, finance, and other departments to maximize overall efficiency within the division.
  • Implemented effective sales forecasting techniques, supporting informed decision-making for division leadership.
  • Developed strong relationships with key clients to enhance customer satisfaction and drive revenue growth.
  • Influenced product development strategy by providing valuable insights into customer preferences gathered during interactions.
  • Increased division sales by implementing strategic sales plans and collaborating with team members.
  • Conducted regular performance evaluations for direct reports, ensuring consistency in meeting individual targets while fostering a culture of continuous improvement.
  • Championed a proactive approach to professional development, fostering a learning-oriented culture within the division that resulted in increased performance and employee satisfaction.
  • Generated new business leads through targeted prospecting efforts, resulting in increased market share.
  • Negotiated contracts with clients, achieving favorable terms for the company while driving long-term business partnerships.
  • Analyzed industry trends to identify new sales opportunities and stay ahead of competition.
  • Managed a high-performing sales team, providing ongoing coaching and professional development opportunities.

General Manager

Burger King
10.1984 - 06.1989
  • Truck ordering
  • Hiring of New employees
  • Training of both Managers and Employees
  • Maintaining a healthy Profit and Loss
  • Schedules of All Staff
  • Labor Control
  • Achievement:
  • 3 Times Voted Best Hospitality Host and Customer Service As well as being Manager of Year
  • Rookie of Year with Sales of 2004 and Broken New Sales Records in 2006 at Wyndham Resorts
  • Greatest overall Sales in 2007
  • 2nd Top Sales Person of July 2008
  • 2nd Top Sales Person of the 3rd Quarter of 2008
  • Number One Revenue Production 2018 -Baymont Inn and Suites
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
  • Spearheaded development of new market strategy, significantly enhancing brand recognition and customer base with innovative advertising campaigns.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.

Education

Bachelor's - Business

U Michigan Ann Arbor
Ann Arbor, MI
11.1989

Skills

  • School Bus Driving (3 years)
  • Night audit (10 years)
  • Guest Services
  • PBX (10 years)
  • Hotel operations
  • Night audit procedures
  • Front desk management
  • Guest relations
  • AccountingFinancial accounting
  • Reservation management
  • Strong work ethic
  • Front desk operations
  • Punctual and dependable
  • Decision-making

Certification

  • Air Brake Endorsement
  • CDL
  • Passenger Endorsement
  • CDL B
  • Driver's License
  • School Bus Endorsement February 2019 to February 2036

Timeline

Lead Night Auditor

LA PLAYA BEACH AND GOLF RESORT
01.2025 - Current

Trolley Driver

South Seas Island Resort
03.2024 - 09.2024

Zone Manager

Paradies Lagardère
11.2023 - Current

Case Manager

Alta Resources
01.2023 - 11.2023

Bus Driver

L&L Transportation
02.2021 - 12.2022

General Manager

Baymont Inn and Suites
09.2017 - 03.2021

General Manager

Super 8 Motel by Wyndham
01.2014 - 07.2017

Night Auditor/Front Desk Supervisor

Four Points by Sheraton
12.2010 - 11.2014

Owner contracts/In House Sales Manager

Wyndham Resort
07.1999 - 06.2010

Southeastern US Division Sales Manager

Changing Times Vacations
10.1989 - 06.1999

General Manager

Burger King
10.1984 - 06.1989

Bachelor's - Business

U Michigan Ann Arbor

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Autumn Dallman