Summary
Overview
Work History
Education
Skills
Timeline
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Autumn Davis

Sheridan,IN

Summary

Seasoned Implementation Analyst with a proven track record at Fiserv in enhancing business processes through data management and workflow improvement. Expert in multitasking and problem-solving, significantly boosting operational efficiency. Skilled in training users and ensuring quality assurance, demonstrating exceptional time management abilities.

Overview

7
7
years of professional experience

Work History

Implementation Analyst

Fiserv
Indianapolis, IN
03.2021 - Current
  • Analyzed and designed business processes, created data models, and developed process flows to support system implementation.
  • Configured software settings to meet customer needs based on functional specifications.
  • Identified opportunities to improve business processes through automation or other enhancements.
  • Assisted in developing detailed project plans that included tasks lists, milestones, resources needed and estimated completion dates.
  • Resolved issues related to application configuration or setup during testing phase by troubleshooting problems as they arose.
  • Provided technical expertise when evaluating third party solutions proposed by vendors.
  • Managed multiple concurrent projects while adhering to strict deadlines.
  • Created user guides, help documents and other materials used for training purposes.
  • Communicated regularly with clients regarding status updates on implementations projects.
  • Trained staff and users to work with computer systems and programs.
  • Developed and managed project plans while providing status updates to management.

Lead Vault Teller

PNC Bank
Noblesville, IN
07.2019 - 03.2021
  • Monitored the cash vault to ensure adequate currency supply, while ensuring the safety of all staff members working in the vault area.
  • Initiated and processed customer transactions including deposits, withdrawals, payments, transfers and loan payments.
  • Ensured that all teller drawers were balanced at the end of each shift.
  • Provided exceptional customer service by responding to customer inquiries and resolving issues in a timely manner.
  • Assisted with training new Vault Tellers on operational procedures and policies.

Lead Vault Teller

First Merchants Bank, Lafayette Bank & Trust
Carmel, IN
12.2017 - 07.2019
  • Maintained accurate records of all incoming and outgoing transactions.
  • Performed daily audits of cash drawers to ensure compliance with bank regulations.
  • Prepared various reports on daily activities as required by management.
  • Participated in weekly meetings with department heads to discuss current trends, best practices, and process improvements.
  • Maintained knowledge of applicable laws regarding banking operations.

Education

High School Diploma -

Westfield High School
Westfield
05-2015

Skills

  • Data Management
  • Workflow improvement
  • Multitasking Abilities
  • Train users
  • Problem-solving aptitude
  • Time management abilities
  • Quality Assurance
  • Operating systems

Timeline

Implementation Analyst

Fiserv
03.2021 - Current

Lead Vault Teller

PNC Bank
07.2019 - 03.2021

Lead Vault Teller

First Merchants Bank, Lafayette Bank & Trust
12.2017 - 07.2019

High School Diploma -

Westfield High School

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Autumn Davis