Autumn DeGonia
Geary,OK
Summary
Attentive applicant experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Luciano's Pizza
Cape Coral, FL
10.2023 - 01.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Cashier
Luciano's Pizza
Cape Coral, FL
04.2019 - 01.2024
- Greeted customers and answered any questions they had about the store's menu items.
- Accurately recorded orders on cash register and point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Counted money in cash drawer at the beginning and end of each shift to ensure that amounts were correct and have sufficient change.
Patient Transporter
Gulf Coast Medical Center
Fort Myers, FL
04.2020 - 03.2021
- Maintained cleanliness of transport vehicles and equipment.
- Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
- Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
- Transported patients throughout the hospital in an effective and timely manner.
- Followed all safety guidelines while transporting patients in a wheelchair or bed.
- Adhered strictly to HIPAA regulations concerning confidentiality of patient information.
- Greeted patient and explained transport plan and destination.
- Provided patient transport using various equipment and adhered to safety protocols.
Sales Associate
J.C. Penney
Cape Coral, FL
11.2017 - 08.2018
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
Education
High School Diploma -
Ida S. Baker High School
Cape Coral, FL05-2019
Some College (No Degree) - General Studies
Keiser University
Fort Myers, FLSkills
- Customer Service
- Payment Processing
- Cash Handling
- Task Delegation
- Customer Relations
- Employee Engagement
Timeline
Assistant Manager
Luciano's Pizza
10.2023 - 01.2024
Patient Transporter
Gulf Coast Medical Center
04.2020 - 03.2021
Cashier
Luciano's Pizza
04.2019 - 01.2024
Sales Associate
J.C. Penney
11.2017 - 08.2018
High School Diploma -
Ida S. Baker High School
Some College (No Degree) - General Studies
Keiser University
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