Autumn Dorrmann
Cincinnati,OH
Overview
2019
2019
years of professional experience
Work History
Hairstylist
Hair Forum
- Assisted in providing quality haircuts and styling services to clients
- Learned effective customer service techniques to enhance client satisfaction
- Maintained cleanliness and organization of workstations and tools
- Supported team members in preparing for appointments and managing schedules
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Organized and participated in local beauty events, enhancing salon's community presence.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
- Maintained clean and organized work station, complying with health and safety standards.
- Initiated referral program, significantly increasing new client acquisition.
- Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
- Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Built rapport with clients to understand their style preferences and hair care routines.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Distributed business cards outside of salon to generate new business.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Organized sales area and work station to showcase products and boost sales.
- Determined appropriate hair treatments based on conditions and textures.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Educated customers on products to maximize benefits.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Receptionist
Mt. Lookout Chiropractic
03.2017 - 01.2019
- Greeted and assisted patients, ensuring a welcoming environment and smooth check-in process.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled appointments using electronic health record (EHR) system, optimizing office workflow.
- Collected patient information and verified insurance details accurately during intake process.
- Maintained cleanliness and organization of reception area, enhancing patient experience.
- Collaborated with chiropractic staff to streamline communication and patient care processes.
- Handled correspondence and managed office supplies, supporting daily operational needs.
- Provided administrative support for billing inquiries, improving resolution times for patient issues.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Hairstylist
Regis Salon
Cincinnati, OH
08.2014 - 03.2018
- Gained knowledge of various hair care products and their applications
- Adapted to different client needs and preferences during consultations
- Collaborated with colleagues to ensure smooth salon operations
- Attended training sessions to improve technical skills and industry knowledge
Education
First Aid, Dog Training, Worked With The Bomb Squa
United States Army
Cincinnati, OHCosmetology
Empire Beauty School
Cincinnati, OH08.2017
Skills
I really enjoy highlights,baby lights,baylage,toning I also offer men and women's haircuts as well as eyebrow shaping, waxing, and tinting eyebrows I'm looking for further education and learn new skills such as extensions, permanent makeup and more My goal is to learn as much as possible in order to be the best stylist I can be!
Timeline
Receptionist
Mt. Lookout Chiropractic
03.2017 - 01.2019
Hairstylist
Regis Salon
08.2014 - 03.2018
Hairstylist
Hair Forum
First Aid, Dog Training, Worked With The Bomb Squa
United States Army
Cosmetology
Empire Beauty School