Autumn Dreyer

Kroger

11.2017 - Current

Supervised creation of exciting merchandise displays to catch attention of store customers.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Increased profit by streamlining operations.
Trained new employees on proper protocols and customer service standards.
Analyzed and reported on key performance metrics to senior management.
Reported issues to higher management with great detail.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assisted in recruiting, hiring and training of team members.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Implemented business strategies, increasing revenue and effectively targeting new markets.
Managed purchasing, sales, marketing and customer account operations efficiently.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Interacted well with customers to build connections and nurture relationships.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Summary