Autumn Duffy
Chinle,AZ
Summary
Seasoned Eligibility Specialist with background in evaluating, determining, and documenting program eligibility. Strengths include comprehensive knowledge of local, state, and federal program regulations coupled with strong decision-making abilities. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Benefits & Eligibility Specialist
Arizona Long Term Care Services
Chinle, AZ
10.2021 - Current
- Reviewed applicant financial documentation to ensure accuracy of income information.
- Conducted detailed interviews with applicants to determine their eligibility for ALTCS programs, and gathered financial information from clients regarding income, assets, and debts.
- Facilitated guidance and understanding of the ALTCS application procedure.
- Coordinated public outreach efforts to connect with Navajo Nation programs and Chinle community.
- Mastered detailed knowledge of all relevant program regulations, policies, and procedures.
- Managed the financial intake task list, and performed routine follow-ups with each client through regular communication regarding their application status, or changes in policies or procedures that may affect them.
- Assessed applicant qualifications to ensure compliance with eligibility criteria.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Maintained positive working relationship with fellow staff and management.
- Provided excellent service and attention to customers in-person and through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Lead Sales Consultant
Scentsy Corporation
Chinle, AZ
05.2020 - 09.2021
- Led sales planning, development, and account management to grow existing accounts and establish new clientele.
- Coached, mentored, and trained sales staff on product knowledge, selling techniques, and customer service.
- Produced sales documents, finalized deals and filed records.
- Prepared and delivered appropriate presentations, and demonstrated products in an effort to show potential buyers the benefits and advantages, and encourage purchases.
- Maintained accurate records of all sales activities and customer relations.
- Delivered exceptional verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with sales team members to meet group objectives and reach collective goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Food Service Waitress
Junction Restaurant
Chinle, AZ
05.2019 - 03.2020
- Assessed billing amounts, provided table invoices, and received customer payments.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Collaborated with team members for seamless, efficient customer preparation and serving.
- Led a staff of servers, delegating tasks, and ensuring timely completion.
- Developed rapport with returning clientele to promote ongoing business.
Education
High School Diploma -
Chinle High School
Chinle, AZ05-2012
Some College (No Degree) - General Studies
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Expertise in ALTCS financial and medical eligibility, and an in-depth understanding of ALTCS regulations and policies
- Proficient knowledge of tasks, processing, and functions performed by financial and medical eligibility staff
- Effective leadership styles and strong management practices
- Establishing and maintaining effective working relationships with professional subordinates,
- Organizational skills for prioritizing, scheduling, coordinating, and implementing workload
- 55 WPM typing speed
- Effective Interview Strategies
- Outstanding customer service skills
Accomplishments
- HERO Awards for team support received from colleagues and supervisors.
- 12/2023 and 11/2024 Financial QA Award for 100% scoring
Languages
Navajo
Limited
References
References available upon request.
Timeline
Benefits & Eligibility Specialist
Arizona Long Term Care Services
10.2021 - Current
Lead Sales Consultant
Scentsy Corporation
05.2020 - 09.2021
Food Service Waitress
Junction Restaurant
05.2019 - 03.2020
High School Diploma -
Chinle High School
Some College (No Degree) - General Studies
Maricopa Community Colleges, Mesa Community College
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