Autumn Duran
Selma,TX
Summary
Versatile professional with a proven track record in roles ranging from Truck Driver at Old Dominion to Quality Control Technician at Caterpillar. Excelled in enhancing customer satisfaction and implementing quality control measures. Skilled in problem-solving and adaptability, demonstrating a commitment to excellence and a knack for stress management.
Overview
11
11
years of professional experience
Work History
Truck Driver
Old Dominion
01.2022 - 10.2024
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
Personal Assistant
Self Employed
02.2019 - 12.2022
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Accomplished project deadlines by assisting with task completion whenever required.
- Kept detailed track of household and maintenance inventory and schedules.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Enhanced client satisfaction, meticulously arranged client meetings and followed up on action items.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Helped clients to maintain independence and quality of life.
Quality Control Technician
Caterpillar
10.2017 - 02.2019
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Proposed corrective actions to address recurring quality issues.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Implemented process improvements for increased efficiency and reduced waste in quality control procedures.
- Led project to update company's quality control manual, ensuring it reflected current best practices and regulatory requirements.
Customer Service Representative
TCI
01.2015 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Manager
Pizza Hut
10.2013 - 01.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
Working On Undergrad - Biology
Alamo Colleges
San Antonio, TXSkills
- Self-motivation and discipline
- Dependable and reliable
- Time management abilities
- Adaptability
- Problem-solving aptitude
- Stress Management
- Team Coordination
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Customer Service
- Assisting customers
- Commercial driving
Timeline
Truck Driver
Old Dominion
01.2022 - 10.2024
Personal Assistant
Self Employed
02.2019 - 12.2022
Quality Control Technician
Caterpillar
10.2017 - 02.2019
Customer Service Representative
TCI
01.2015 - 10.2017
Manager
Pizza Hut
10.2013 - 01.2015
Working On Undergrad - Biology
Alamo Colleges
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