Autumn Duris
Cedar Park
Summary
Industrious and enthusiastic individual proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues.
Overview
17
17
years of professional experience
Work History
Licensed Clinic Supervisor
Austin Spine
12.2023 - Current
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
- Ensured compliance with state regulations through diligent monitoring of clinic procedures and documentation practices.
- Managed daily operations, ensuring smooth functioning and high-quality patient care within the clinic.
- Increased patient satisfaction with personalized care plans tailored to individual needs and preferences.
Certified Medical Assistant
Austin Spine
12.2021 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Manager
Raising Plants OC
03.2020 - 08.2021
- Boosted sales revenue by skillfully promoting diverse service options, including care for large offices and writing out proposals and negotiating monthly maintenance contracts
- Created and taught weekly workshops that generated an increase in monthly profits upwards of 20%
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Coordinated with team to promote sales and generate foot traffic via social media
- Preserved accurate temperature/humidity levels, observe plants leaves and note coloring to detect presence of insects or disease and plan treatment if necessary
Dental Diagnostic Technician
Clear Correct
06.2014 - 07.2020
- Utilized specialized diagnostic assessment software
- Reviewed patient records, pictures, and x-rays
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases
- Prepared reports and conferred with management team to discuss and plan patient treatment
- Diagnosed issues and implemented treatment plans to resolve problems that may arise in the future with clear aligner treatment
Manager
South Congress Cafe, Trudy’s Texas Star Inc
06.2011 - 08.2014
- Contributed to the development of staff and management by successfully redeveloping training material, modules and tests for servers/bartenders through three seasonal menu changes.
- Responsible for encouraging sale increases and product awareness of staff with weekly and monthly contests.
- Accountable for ordering, adhering to product pars and recognizing weekly trends affecting earning margins.
- Coordinated monthly service seminars to boost staff confidence in delivering superior wine and food service.
Server/Trainer/Manager
Trudy’s, s Texas Star Inc
10.2007 - 06.2011
- Actively developed newly hired staff by adhering to strict policies and procedures during training.
- Attune to high volume and fast paced service with attention to detail and quality of service.
- Efficiently handled money/processing paperwork during opening and closing shifts.
- Analyzed monthly Prevention and Loss reports to increase profit margins.
Education
No Degree - Business Administration And Management
Irvine Valley College
Irvine, CANo Degree - General Studies
Youngstown State University
Youngstown, OHHigh School Diploma -
South Range High School
Canfield, OHSkills
- Strategic planning
- Policies and procedures
- Staff Management
- Coaching and mentoring
- Verbal and written communication
- Improvement initiatives
Timeline
Licensed Clinic Supervisor
Austin Spine
12.2023 - Current
Certified Medical Assistant
Austin Spine
12.2021 - 12.2023
Manager
Raising Plants OC
03.2020 - 08.2021
Dental Diagnostic Technician
Clear Correct
06.2014 - 07.2020
Manager
South Congress Cafe, Trudy’s Texas Star Inc
06.2011 - 08.2014
Server/Trainer/Manager
Trudy’s, s Texas Star Inc
10.2007 - 06.2011
No Degree - Business Administration And Management
Irvine Valley College
No Degree - General Studies
Youngstown State University
High School Diploma -
South Range High School