Autumn Eckenrode

Manager

TWO ANGELS AND A SWEEPER LLC

SPRING HILL, FL

01.2020 - 12.2023

Developed and implemented strategies to increase customer satisfaction and loyalty.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Established processes to ensure efficient workflow throughout the organization.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Initiated new projects that resulted in increased productivity across all departments.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Provided leadership during times of organizational change or crisis situations.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Analyzed customer feedback data to develop action plans for improving services offered.
Developed annual goals for each department based on market trends and competitor analysis.
Collaborated with other departments to ensure timely completion of projects within budget constraints.
Ensured compliance with all applicable laws, regulations, industry standards.
Reviewed contracts before signing them on behalf of the organization.
Organized special events such as conferences or training sessions for employees.
Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Exercised good judgment and decision-making in escalating concerns and resolving issues.
Recruited and hired qualified candidates to fill open positions.
Entered time and attendance logs in preparation for payroll.