Summary
Overview
Work History
Education
Skills
Timeline
Generic

Autumn Eskins

Frankford,WV

Summary

Highly organized administrative professional with extensive experience in coordinating appointments, data entry, and facilitating office communication. Proven track record of enhancing operational efficiency through effective filing systems and management of multiple phone lines. Recognized for strong relationship-building abilities and a commitment to delivering exceptional customer service while adhering to regulatory standards. Ability to handle multiple projects simultaneously with a high degree of accuracy. A detail-oriented team player dedicated to supporting organizational goals and optimizing workflow.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

Walmart
Lewisburg, WV
02.2024 - Current
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
  • Received payment from customers and processed credit card transactions when necessary.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Prepared compound medications under the supervision of a licensed pharmacist.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Established or maintained medications and other patient profiles.
  • Collaborated with other healthcare professionals to ensure optimal patient care.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Educated patients on medication usage, potential side effects, and storage requirements.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Provided exceptional customer service, addressing patient questions and concerns with empathy.
  • Maintained proper storage and security conditions for drugs.
  • Prepared and processed medical insurance claim forms and records.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Entered prescription information into computer databases.
  • Prepared prescription transfers to other pharmacies.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Assisted in training new employees on pharmacy procedures.
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Managed filing of prescriptions, both electronically and manually.
  • Conducted medication therapy management sessions under the guidance of a pharmacist.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Restocked shelves with new supplies of medications as needed.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Operated cash registers to accept payments from customers.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Answered telephones to respond to questions or requests.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Implemented and followed pharmacy protocols for medication disposal and waste management.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Organized work areas so that everything was easily accessible when needed.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Provided education materials about medications to patients upon request.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Scanned items and checked pricing on cash register for accuracy.
  • Built and maintained productive relationships with employees.
  • Completed daily paperwork associated with filling prescriptions accurately.
  • Prepared labels for prescriptions and dispensed medications to patients.
  • Opened incoming supplies and stocked in correct locations.
  • Performed filing, copying, faxing and other clerical tasks.
  • Greeted customers to determine wants or needs.
  • Greeted customers upon arrival at the pharmacy counter.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Restocked shelves and prepared expired drugs for return.
  • Processed medical insurance claims to calculate copayments.
  • Resolved customer complaints promptly in a professional manner.
  • Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Communicated with insurance companies for billing purposes.
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
  • Followed safety procedures when handling hazardous chemicals, such as cleaning solutions.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
  • Counted and balanced cashier drawers.

Receptionist

Fairlea Animal Hospital
08.2023 - 12.2023
  • Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • I answered the phone promptly and directed incoming calls to the correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payment records accurately.
  • Maintained confidentiality of information regarding clients and the company.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained, and updated information in computer databases.
  • Operated a multi-line telephone system to answer and direct a high volume of calls.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently, with good judgment and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests, and track missing packages.
  • Welcomed customers with a friendly greeting, answered general questions, gathered the nature of their visit, and directed them to specific offices.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Participated in emergency response drills and maintained knowledge of safety procedures.

Dog Groomer

K-9 Camp And Salon
10.2021 - 08.2023
  • I greeted pet owners, went over available services, outlined costs, and determined the special needs of the animals under my care.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Followed an effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Carefully clipped nails and trimmed hair around pads and paws, using a gentle approach for anxious pets.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details, to provide complete records and methods of owner contact.
  • Swabbed ears to remove wax and dirt, and removed extra hair to allow air to circulate freely and avoid infection.
  • Fed, walked, and bathed animals.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems, and signs of health issues.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Prepared and administered medications and treatments, as prescribed by the veterinarian.
  • Educated visitors and staff on proper animal care and handling.
  • Managed inventory, ordered new supplies, and maintained optimal storage to meet expected needs.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Supported animal well-being by caring for both physical and mental health needs through strategies such as regular exercise.
  • Assessed animals for injury and illness.
  • Maintained clean and orderly play yards, kennels and cages.
  • Delivered excellent service to pet owners to drive repeat business.
  • Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
  • Followed precise feeding instructions and schedules for animals under care.
  • Monitored animals during group play sessions for signs of aggressive or fearful behavior.
  • Walked dogs while enforcing good behavior and manners.
  • Treated superficial wounds and called in veterinarian assistance for more complex concerns.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
  • Cared for pets during owners' absences.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Bathed large number of animals during each shift.
  • Bathed and dried dogs of all sizes, breeds, and temperaments.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
  • Assisted in resolving any customer complaints or concerns efficiently and professionally.
  • Handled cash transactions accurately when accepting payment from customers.
  • Bathed and groomed pets using gentle techniques.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

High School Diploma -

New River Community And Technical College
Beaver, WV
05.2023

Skills

  • Project Coordination
  • Accurate Data Entry
  • Technical Support
  • Administrative Assistance
  • Office Management
  • Appointment Coordination
  • Administrative Support
  • Document Management
  • Mail Handling
  • Business Operations Insight
  • Effective Communication Skills
  • Detailed Documentation
  • Welcoming and Seating Clients
  • Multi-Channel Phone Systems
  • Skilled in Utilizing Software Applications
  • Effective Time Management
  • Document Preparation
  • Drug safety
  • Insurance reconciliation
  • Insurance verification
  • Workflow optimization
  • Prescription filling
  • Verifying orders
  • Proper labeling
  • Pharmaceutical calculations
  • Insurance billing
  • HIPAA
  • FDA drug safety guidelines
  • Order verification
  • Client assessment
  • Data inputting
  • Animal handling
  • Skilled in software
  • Patient privacy protection
  • Data entry
  • Multitasking and prioritization

Timeline

Pharmacy Technician

Walmart
02.2024 - Current

Receptionist

Fairlea Animal Hospital
08.2023 - 12.2023

Dog Groomer

K-9 Camp And Salon
10.2021 - 08.2023

High School Diploma -

New River Community And Technical College

Similar Profiles

CREATE PROFILE
Autumn Eskins