Autumn Faison
Selma,NC
Summary
Driven by a results-focused approach, I leveraged my logistics management and critical thinking skills at Amazon to enhance communication and streamline operations, achieving improved customer satisfaction. My journey from a cook to managing two Denny's locations underscores my commitment to growth, team building, and achieving operational excellence. Being an Operation Manager confirmed that I'm capable of open and running restaurants; the timing was just not right.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dispatch Coordinator
Amazon
04.2024 - Current
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
Operations Manager
VAAP Management
01.2023 - 03.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upselling our workforce to meet dynamic industry demands.
Restaurant Team Member
Panera Bread
01.2021 - 01.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Food Cost was my AOD
General Manager
Denny's
09.2010 - 04.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- I started out as a cook back 2010 and literally worked me way from the bottom and ended up running 2 stores.
Education
No Degree - Child Development
Johnston Community College
Smithfield, NC06.2012
High School Diploma -
Smithfield-Selma High School
Smithfield, NC06.2010
Skills
- Transportation knowledge
- Software Familiarity
- Scheduling proficiency
- Logistics Management
- Data Entry
- Work Crew Dispatch
- Customer Service
- Microsoft Office
- Decision-Making
- Work Order Preparations
- Creative Thinking
- Prioritizing calls
- Communication Management
- Calendar and Scheduling Software
- Schedule Management
- Delegating Work
- Performance Assessments
- Customer Relationship Management
- Mentoring and Coaching
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Critical Thinking
- Team building
- Training and Development
- Goal Setting
Certification
ServSafe
Timeline
Dispatch Coordinator
Amazon
04.2024 - Current
Operations Manager
VAAP Management
01.2023 - 03.2024
Restaurant Team Member
Panera Bread
01.2021 - 01.2023
General Manager
Denny's
09.2010 - 04.2022
No Degree - Child Development
Johnston Community College
High School Diploma -
Smithfield-Selma High School