Autumn Famiglietta
Rio Rancho,NM
Summary
Dynamic and results-driven professional with extensive experience at Dutch Bros, excelling in team supervision and customer service. Proven ability to enhance operational efficiency through effective problem-solving and staff training. Skilled in cash handling and inventory management, fostering strong relationships to ensure customer satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Lead
Dutch Bros
02.2022 - 11.2025
- Supervised team members to ensure adherence to company standards and operational efficiency.
- Trained new staff on customer service protocols and beverage preparation techniques.
- Managed inventory levels, ensuring timely restocking of supplies for smooth operations.
- Implemented process improvements that enhanced workflow and reduced customer wait times.
- Resolved customer complaints with effective problem-solving skills to maintain satisfaction.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Claims Department
Safelite Solutions
02.2020 - 12.2020
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Crew
McDonald’s
02.2019 - 11.2019
- Delivered exceptional customer service, ensuring satisfaction and prompt resolution of inquiries.
- Operated cash register accurately, managing transactions and handling cash responsibly.
- Prepared food items according to quality standards and safety protocols.
- Maintained cleanliness of workstations and dining areas, adhering to health regulations.
- Collaborated with team members to ensure efficient workflow during peak hours.
Education
No Degree - Film And Video Production
Central New Mexico Community College
Albuquerque, NMSkills
Customer service
Certification
Film certification
Timeline
Shift Lead
Dutch Bros
02.2022 - 11.2025
Claims Department
Safelite Solutions
02.2020 - 12.2020
Crew
McDonald’s
02.2019 - 11.2019
No Degree - Film And Video Production
Central New Mexico Community College