Autumn Fernow
Aurora,CO
Summary
Self-motivated Senior Coordinator brings proven leadership, organizational and client relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Strong, diverse skills in office management and client case work.
Overview
5
5
years of professional experience
Work History
Senior Coordinator
Alternative Support, Inc.
06.2018 - Current
- Cared for six intellectually and developmentally disabled adults, residentially.
- Scheduled and maintained doctors appointments for six IDD adults, including PCP, Dentist, Podiatry, Endocrinology, Eye, and more specialist appointments.
- Maintained and order prescriptions monthly for six IDD individuals.
- Ensured the health and social well-being of each client
- Provided assistance with activities of daily living including grooming, toileting, behaviors, and communication skills
- Maintained contact with interdisciplinary teams, parent(s) and family members involved in care
- Kept accurate records of client's care, behaviors and progress and provided updates to parents and teams.
- Coordinated care for 100+ individuals with intellectual and developmentally disabled adults, including day programs, residential services, and supported employment services.
- Managed office budget, including dealing with vendors for all office contracts.
- Complied with office workflow processes to achieve optimal efficiency.
- Applied hands-on experience with back-office operations and accounting software to improve office workflows.
- Kept facility well-maintained by coordinating repairs, cosmetic updates, and office cleaning work.
- Triaged phone calls, letters, and email correspondence and forwarded relevant information to senior staff members.
- Supervised staff, evaluated performance, and assisted team in reaching new performance targets.
- Scheduled direct care staff to meet needs of company and keep team efficient.
- Obtained compliance with company policies and procedures in caring for adults with disabilities.
- Oversaw all aspects of office management, including HR functions, file management, and office inventory.
- Managed master office calendar covering appointments, meetings, and travel, for office staff and residential clients.
- Administered office budget without overage using excellent cost control and prioritization skills.
- Reviewed daily reports in detail and resolved any identified discrepancies.
- Oversaw accounts payable and accounts receivable duties and interactions with vendors.
- Supervised direct care staff in fast-paced and demanding environment.
- Backed up front-line staff with expert handling of various common and complex administrative tasks.
- Coordinated work of 30+ staff.
- Aided in compliance management by regularly checking documentation, records, and employee work.
- Oversaw office finances by working within Microsoft Excel to track expenses, accounts, and liabilities.
- Identified and closed employee skill gaps by assessing work, retraining, and coaching on improvement strategies.
- Demonstrated top-notch communication skills daily in interactions with management, staff, clients, and their teams.
- Acted as Executive Assistant to management team, handled busy phone system, and served as primary liaison between customers and upper-level management.
- Interviewed, hired, and onboarded new employees with qualifications matching requirements.
- Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities with issues related to staff and clients both.
- Evaluated clients issues and complaints and developed amicable solutions.
- Trained new employees in all aspects of office practices and procedures.
- Trained new employees in all aspects of client services and procedures.
Education
No Degree - Public Health
University of Colorado At Denver
Denver, CO05.2025
Skills
- Administration and Operations
- Client Coordination
- Medication Review
- Operational Efficiency
- Leadership and Change Management
- Direct Patient Care
Timeline
Senior Coordinator
Alternative Support, Inc.
06.2018 - Current
No Degree - Public Health
University of Colorado At Denver