AUTUMN FEY
Grand Rapids,MI
Summary
Highly organized and dependable, excels at effectively managing multiple priorities while maintaining a positive attitude. Always willing to take on additional responsibilities to meet and exceed team goals. Strong commitment to success, consistently striving to deliver exceptional results and contribute to the overall success of the organization.
Overview
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Dental Billing Specialist II
Cherry Health
Grand Rapids, MI
08.2025 - Current
- Processed insurance claims electronically, ensuring timely submission to appropriate payers.
- Processed dental claims, using practice management software and insurer portals.
- Resolved claim denials with insurers and corrected billing errors.
- Posted payments, adjustments, and write-offs in billing records.
- Reviewed patient accounts for accuracy of charges, payments, credits, and adjustments, facilitating efficient billing operations.
- Ensured compliance with HIPAA regulations when handling confidential patient data.
Patient Financial Specialist
Orthopedic Associates Of Michigan
05.2023 - Current
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Processed cash and credit card transactions, ensuring accuracy and security.
- Researched missing or inaccurate information to establish insurance eligibility and patient liabilities.
- Resolved client issues with prompt corrective measures.
- Facilitated on-time payments and collected delinquent accounts through customized payment plans.
- Recorded payments in accounting system to ensure accurate financial tracking. and collections on a regular basis.
- Developed and executed enhancements to customer service and communication, leading to improved efficiency and patient satisfaction.
- Ensured accuracy in electronic medical records by maintaining up-to-date patient contact details.
Billing Specialist
Ally Logistics
01.2022 - 03.2023
- Delivered customer service that strengthened client relationships and fostered loyalty.
- Resolved billing inquiries promptly to improve overall customer satisfaction.
- Collaborated with multiple departments to ensure accuracy of billing information.
- Provided excellent customer service, developing and maintaining client relationships.
Logistics Coordinator
Venture Logistics Inc
12.2019 - 01.2022
- Cultivated strong customer relationships by promptly addressing inquiries and resolving complaints.
- Coordinated shipments and monitored progress to ensure on-time delivery.
- Tracked orders and notified customers of status or potential delays.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Monitored order status and communicated updates to customers regarding potential delays.
BDC Representative
Gezon Motors
07.2019 - 12.2019
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified and resolved issues independently, ensuring smooth business operations.
- Executed full sales cycle from lead processing to closing, contributing to increased sales.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Cultivated relationships with customers and community, fostering long-term business growth.
Cashier
Rocketfizz
03.2018 - 10.2019
- Stocked, tagged, and displayed merchandise.
- Maintained knowledge of store promotions to effectively inform customers about sales.
- Stocked cash wrap, faced products, and ensured shelving was organized and clean.
- Conducted inventory counts by documenting each item in stock in the computer system.
- Processed customer transactions accurately with high accuracy and took care to check bills for fraud.
- Welcomed customers as they entered the store to create a friendly atmosphere. upon entry and helped determine their needs.
- Scheduled additional shifts to support store operations during peak times.
Bdc Representative
Kool Chevrolet Buick GMC
09.2015 - 07.2019
- Informed customers of promotions, enhancing sales productivity and volume.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored post-sale service, implementing quick and effective problem resolutions to maintain customer satisfaction.
- Engaged existing customers to review services, identifying and expanding sales opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Utilized consultative selling skills to identify key trends.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Billing & Coding Certificate -
Archpro
10.2026 - 10.2028
High School Diploma -
Kenowa Hills High School
Grand Rapids, MI 08.2007 - 05.2011
Skills
- Claim Processing
- Claim Submission
- Claims adjudication
- Insurance verification
- Insurance Terminology
- Payment Processing
- Payment Posting
- Payment collection
- Patient billing
- Patient Financial Assistance
- EHR management
- HIPAA compliance
- Data Imports
- Analytical skills
- Critical Thinking
- Issue research
- Dispute mediation
- Call Center Operations
- Prioritization
- Customer Contact
- Customer service
- Written communication
- Conflict resolution
- Attention to detail
- Analytical skills
- Analytical skills
Timeline
Billing & Coding Certificate -
Archpro
10.2026 - 10.2028
Dental Billing Specialist II
Cherry Health
08.2025 - Current
Patient Financial Specialist
Orthopedic Associates Of Michigan
05.2023 - Current
Billing Specialist
Ally Logistics
01.2022 - 03.2023
Logistics Coordinator
Venture Logistics Inc
12.2019 - 01.2022
BDC Representative
Gezon Motors
07.2019 - 12.2019
Cashier
Rocketfizz
03.2018 - 10.2019
Bdc Representative
Kool Chevrolet Buick GMC
09.2015 - 07.2019
High School Diploma -
Kenowa Hills High School
08.2007 - 05.2011