Autumn Fletcher
New Baltimore
Summary
Experienced professional known for accuracy, reliability, and collaborative spirit, adept at new processes. Effective both autonomously and as a team member, with 2+ years in inside sales and executive assistance, and over 5 years in diverse roles within the Title and Mortgage Industry, including extensive retail management background.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Inside Sales / Exec. Assistant / AR Generalist
DRM & Assoc., Inc.
06.2022 - Current
- Create quotations for commercial and industrial applications of electric heat, hand dryers, and air curtains.
- Align with business owners and employees to gather information and gain operational insight to enhance company processes.
- Manage multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Cultivate positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Collect, arrange, and input information into CRM and QuickBooks database.
- Optimize customer experience by delivering superior services and effectively troubleshooting issues.
- Facilitate the ongoing accounts receivable department to ensure payments are being received per terms.
Escrow Processor Assistant
Michigan Investment Title
03.2022 - 05.2022
- Basic knowledge of eClosing software to process commitment packages, CPLs, Prelim CDs, and wiring instructions, in regard to sending out title orders, title commitments and binders.
- Obtained payoffs, discharge letters, HOA status information, Lender title requests, verified water status, and all other pertinent supporting documents to clear title issues.
- Communicated with Investors, Realtors, Lending institution personnel, Buyers, and Sellers to exchange title-related information or to resolve problems and to ensure an on-time closing date.
- Facilitated support to Escrow Department.
- Verified legal documents for correct acknowledgments and legal and lien information.
- Ability to consistently meet deadlines and demonstrate strong follow-through.
ResWare Administrator
MADISON SETTLEMENT SERVICES
10.2021 - 02.2022
- Identified, communicated, and resolved technical issues within ResWare.
- Maintained ResWare action lists.
- Worked with experienced IT staff to maintain system.
- Communicated with Qualia and third-party support vendors.
- Worked with management to create, modify, and document action workflows according to state, county, and client requirements.
- Granted portal access and managed internal and external user access, as well as role rights.
- Created, added, and revised document templates according to operational needs to map documents in ResWare.
- Partnered to setup new offices, using XML integration.
Junior Title Examiner
MADISON SETTLEMENT SERVICES
05.2021 - 10.2021
- Examined title reports from outside abstractors search, such as mortgages, liens, judgments, taxes, contracts, and agreements to verify factors such as properties' legal descriptions and restrictions that may prevent or hinder its sale.
- Copied or summarized recorded documents, such as mortgages, trust deeds, and contracts, that affected property titles.
- Prepared an accurate and compressive title commitment/binder, CPLs, prelim CDs, and wiring instructions.
- Addressed all inquiries regarding the chain of title, exceptions, and requirements from clients, borrowers, and colleagues in a timely manner.
- Prepared rejection notices and curatives lists when documents were not acceptable or additional info was needed.
Processing / Escrow Assistant
Peak Title Agency Co.
12.2019 - 04.2021
- Proficient with Qualia software to process opening, abstracting, sending out, and pre-processing title orders/title commitments/binders.
- Produced and revised commitment packages, CPLs, Prelim CDs, and wiring Instructions.
- Obtained payoffs, discharge letters, HOA status info, lender title requests, verified water status, and all other pertinent supporting docs/info to clear title issues.
- Conferred with Realtors, Lending Institution personnel, Buyers, and Sellers to exchange title-related information or to resolve problems
- Facilitated support to Escrow Department.
- Communicated with Realtors, Lenders, Buyers, and Sellers to ensure an on-time closing date.
- Ability to consistently meet deadlines and demonstrate strong follow-through.
Education
GED -
Washtenaw Community College
Ann Arbor, MI04.2003
Skills
- Michigan Title Resident Producer License (5 years)
- Title Software Experience - Data Trace, ResWare, Qualia, RamQuest, & BS&A (6 years)
- Store Management Experience (10 years)
- Loss Prevention and Inventory Control (10 years)
- Merchandising (8 years)
- Payroll
- Administrative Experience and Data Entry (10 years)
- Microsoft Outlook (8 years)
- Title Processing Assistant (2 years)
- Escrow (1 year)
- Human Resources (8 years)
- Credit Plus and Universal Credit Software (1 year)
- Operations management (8 years)
- Title Abstract (3 years)
- Customer service, support, retention and acquisition (10 years)
- Volunteer Management (2 years)
- Title Clearing (5 years)
- Microsoft and Google platforms (10 years)
Certification
- Title Producers License, 04/01/17
- Notary Public - State of Michigan, 04/01/21, 09/01/27
Groups
The Junior League of Detroit, Volunteer Operations Committee Chair/ Recruitment Committee Member / Volunteer, 09/01/16, 05/01/20, Partnered to identify and coordinate volunteer opportunities with Metro Detroit agencies related to food insecurity. Promoted new volunteerism through program awareness. Obtained and evaluated feedback on volunteer events. Tracked and reported measurable community impact that JLD volunteers have achieved (i.e.; number of individuals served, number and types of food items packaged, etc.)
Timeline
Inside Sales / Exec. Assistant / AR Generalist
DRM & Assoc., Inc.
06.2022 - Current
Escrow Processor Assistant
Michigan Investment Title
03.2022 - 05.2022
ResWare Administrator
MADISON SETTLEMENT SERVICES
10.2021 - 02.2022
Junior Title Examiner
MADISON SETTLEMENT SERVICES
05.2021 - 10.2021
Processing / Escrow Assistant
Peak Title Agency Co.
12.2019 - 04.2021
GED -
Washtenaw Community College