Autumn Freeman
Summary
Dedicated and compassionate customer service professional with experience in emergency services, public assistance, and client support. Skilled in communicating with diverse populations, resolving concerns, maintaining confidential information, and providing exceptional service in fast-paced environments. Recognized for strong problem-solving, organization, attention to detail, and the ability to remain calm under pressure while delivering accurate and efficient support. Committed to helping individuals access the services and resources they need with professionalism and empathy.
Overview
4
4
years of professional experience
Work History
FDNY Dispatcher /EMT-Basic
Fire Department City Of New York
Brooklyn, New York
10.2024 - Current
- Monitored communication systems for real-time updates and incident reporting.
- Maintained accurate records of incidents and responses for future reference.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Facilitated communication between patients, family members, and healthcare professionals.
- Documented patient information and treatment provided during incidents.
Kings County Courts IIzettaJohnson Internship
Kings County Supreme Court
Brooklyn, NY
07.2024 - 08.2024
- Participated in this internship for 3 years.
- Monitored case progress and made notations in case files.
- Tracked cases and managed electronic and physical records, creating new case files, entering filings, hearings, trials, and judgments, and closing cases when complete.
- Applied strong communication and negotiation skills to establish connections and redirect questions.
- Helped maintain applicant tracking systems and recruiting metrics.
- Utilized document management system to organize company files, keeping up-to-date, and easily accessible data.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Emergency Medical Technician
Ambulnz
Brooklyn, NY
09.2023 - 05.2024
- Performed basic life support procedures, such as cardiopulmonary resuscitation and automated external defibrillation.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level, and pain levels.
- Educated family members on how best to care for their loved one after discharge from hospital.
- Participated in continuing education courses to maintain certification requirements.
- Transported patients from accident scenes to hospitals in emergency vehicles.
Daycare Assistant Teacher
Sunshine Daycare
Brooklyn, NY
09.2022 - 12.2022
- Modeled good behaviors for students and maintained classroom discipline.
- Communicated with parents about daily activities and any concerning behaviors.
- Supervised and cared for children ages from Newborn to 12 years old .
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
Education
Associate of Science - Liberal Arts And Sciences
City College of New York of The City University of New York, The
New York, NY01-2026
GED -
Pathways To Graduation
07-2023
Skills
- Problem resolution
- Team collaboration
- Professional demeanor
- Relationship building
- Multi-task management
- Call center experience
- Microsoft Office expertise
- Case management
- Record keeping
- Customer service
Timeline
FDNY Dispatcher /EMT-Basic
Fire Department City Of New York
10.2024 - Current
Kings County Courts IIzettaJohnson Internship
Kings County Supreme Court
07.2024 - 08.2024
Emergency Medical Technician
Ambulnz
09.2023 - 05.2024
Daycare Assistant Teacher
Sunshine Daycare
09.2022 - 12.2022
GED -
Pathways To Graduation
Associate of Science - Liberal Arts And Sciences
City College of New York of The City University of New York, The