Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Autumn Fultz

Avon

Summary

Strategic and analytical biology graduate with a strong foundation in environmental science, animal biology, behavioral sciences, and regulatory systems. A proven leader with experience supervising teams in high-responsibility, compliance-sensitive environments; including safety operations and animal care. I am skilled in pattern recognition, behavioral observation, and biologically grounded problem-solving. Known for translating scientific principles into actionable improvements while navigating regulatory protocols and ensuring team cohesion. I thrive in roles where scientific insight, emotional intelligence, and adaptability are critical to success. I have been recognized for mentoring teams and excelling in positions that demand technical precision and a deep understanding of animal behavior. I bring an interdisciplinary, science-driven mindset to dynamic, mission-focused organizations. Authorized to work in the US for any employer.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Consultant

Elyria Hyundai
01.2023 - Current
  • Delivered a high-touch, emotionally intelligent car-buying experience for a diverse client base; emphasizing vehicle education, trust-building, and lifestyle fit across both new and pre-owned vehicles.
  • Guided clients through trade-in evaluation, financing, and lease options. Often advising first-time buyers or financially stressed families with empathy and clarity.
  • Became a trusted point of contact for returning customers and referrals, including families purchasing multiple vehicles or requesting ongoing service coordination.
  • Leveraged CRM tools and follow-up strategies to nurture leads, track buyer preferences, and close deals efficiently in a highly competitive sales floor.
  • Assisted in onboarding new team members and shared best practices for consultative selling, particularly for female or first-time buyers.
  • Recognized for converting cold leads, de-escalating frustrated customers, and turning hesitant shoppers into confident buyers.

Ride Operations Supervisor

Cedar Point
04.2023 - 11.2024
  • Led all daily operations for multiple high-risk thrill rides. This included Frontier Fling, Gemini, and Slingshot, at one of the country's busiest amusement parks. Oversaw staff of 15-80+ associates per shift, ensuring full compliance with Cedar Fair, Skycoaster, and OSHA-aligned operational safety standards.
  • Directed onboarding and certification training for all new hires (minimum 32 hours); ensuring strict adherence to ride operations, emergency response, and guest interaction protocols.
  • Acted as an on-site leader and emergency response coordinator, managing incidents ranging from guest medical events to mechanical ride faults. Properly communicating with upper management, my crew, guests, EMS, and security.
  • Conducted daily inspections, mechanical testing, and maintenance reporting to ensure full ride operability and safety compliance. Regularly reviewed logs and corrected crew errors in real-time.
  • Monitored crew well-being and productivity by tracking mental and physical strain; proactively rotating positions, adjusting workloads, and providing mentorship and emotional support.
  • Led communication between frontline crew and corporate stakeholders, facilitating policy enforcement and guest safety initiatives while minimizing operational downtime.
  • Managed ride documentation, incident reports, scheduling, disciplinary actions, and compliance paperwork to meet internal audit and insurance requirements.

Adoptions Associate

Cleveland Animal Protective League
01.2023 - 05.2024
  • Facilitated high-volume animal adoptions with an emphasis on behavioral matching, lifestyle alignment, and long-term placement success.
  • Conducted in-depth consultations with potential adopters to assess home environments, experience levels, and expectations; ensuring animals were matched, not just by breed or appearance, but by energy level, temperament, and medical needs.
  • Maintained detailed medical and behavioral records, managed PetPoint database entries, and ensured all vaccinations, microchipping, and sterilizations were completed pre-adoption.
  • Collaborated cross-departmentally with the veterinary team, intake staff, and behavior specialists to create personalized adoption plans for animals with medical or behavioral complexities.
  • Engaged in community education through social media posts, public events, and one-on-one conversations to promote humane education and responsible pet ownership.
  • Frequently handled challenging conversations with empathy. This included rehoming cases, first-time pet owners, and adopters facing placement issues.
  • Played a pivotal role in lowering return rates by emphasizing transparency and behavior expectations during the adoption process.

Ride Operator/Trainer/In-Charge

Cedar Point
06.2021 - 11.2022
  • Quickly promoted to the first leadership role at one of the most mechanically complex and vastly recognized roller coasters in the world. Tasked with ensuring optimal guest experience, elite safety standards, and real-time leadership of the park's largest ride crew (120+ associates).
  • Key responsibilities and accomplishments:
  • Personally trained dozens of new hires on emergency stop procedures, rider restrictions, ADA accommodations, and ride-specific technical operations.
  • Spearheaded team management across break scheduling, documentation, task delegation, and incident resolution under extremely fast-paced, high-pressure conditions.
  • Maintained a proactive and adaptive approach to conflict de-escalation, child safety, guest recovery, and positive PR. It was important to protect the park's reputation even in high-stress scenarios.
  • Recognized for consistently creating a safe, efficient, and welcoming ride environment for thousands of guests per day.

Veterinary Assistant

VIP-Petcare
10.2021 - 04.2022
  • Trained and certified as a Veterinary Assistant through a rigorous clinical program, performing medical and behavioral support for high-volume pet wellness clinics under the direction of licensed DVMs. Operated in a fast-paced, mobile clinic environment where critical thinking, adaptability, and client education were essential.
  • Handled and restrained a wide range of animals during exams, vaccinations, diagnostic testing, and microchipping, with emphasis on minimizing fear and stress.
  • Administered core and elective vaccines, assisted in fecal / heartworm testing, and performed wellness checks for both preventive and urgent-care patients.
  • Provided client education regarding vaccine schedules, parasite prevention, and post-visit medication instructions, supporting owners through decision-making processes.
  • Accurately documented medical records and treatment logs, ensuring legal and ethical compliance with veterinary protocols and state requirements.
  • Supported logistics for mobile clinic operations, including inventory management, waste disposal, safety inspections, and compliance with animal welfare laws.
  • Regularly recognized by the DVM team for strong bedside manner, professionalism, and effective pet-owner communication.

Barista

Dunkin Donuts
12.2020 - 06.2021
  • Multitasked efficiently between order-taking, food/drink prep, stocking, and guest service.
  • Earned a reputation for positive attitude and exceptional regular customer rapport.

Server (Multiple Roles)

Perkins Restaurants & Bakery and Barroco
09.2019 - 12.2020
  • Delivered fast, friendly dining service in high-volume, fast-paced environments.
  • Maintained cleanliness, upsold specials, and resolved guest concerns with tact and speed.

General Merchandise Clerk

Meijer
05.2019 - 08.2019
  • Stocked inventory and assisted customers across general merchandise departments.
  • Ensured displays remained organized, compliant, and visually appealing.

Customer Service and Supervisor

Marc's
06.2018 - 05.2019
  • Managed front-end operations, trained new cashiers, resolved guest complaints, and handled returns.
  • Maintained store cleanliness and mentored staff in efficiency and conflict resolution.

Education

Bachelor's - Biology, Zoology

Cleveland State University
Cleveland, OH
12.2022

Associate - Biology

Lorain County Community College
Elyria, OH
05.2019

High school or equivalent - undefined

Avon High School
Avon, OH
05.2019

Skills

  • Scientific Research and Documentation
  • Microsoft Office Suite (Word, Excel, Outlook, Access, PowerPoint)
  • CRM Software Proficiency
  • Communication Skills
  • Negotiation and Objection Handling
  • Sales and Marketing
  • Animal Care and Handling
  • Crisis Management and De-escalation
  • Analysis Skills
  • Veterinary and Clinical Support
  • Regulatory Awareness and Compliance Support
  • Public Safety & Emergency Response
  • Training and Onboarding
  • Animal Behavior Observation and Analysis
  • Management and Team Leadership
  • Customer Relationship Management
  • Programming
  • Computer Literacy

Certification

  • Veterinary Assistant Certification October 2021 to Present
  • SkyCoaster Ride Supervisor June 2023 to December 2025

Timeline

Ride Operations Supervisor

Cedar Point
04.2023 - 11.2024

Sales Consultant

Elyria Hyundai
01.2023 - Current

Adoptions Associate

Cleveland Animal Protective League
01.2023 - 05.2024

Veterinary Assistant

VIP-Petcare
10.2021 - 04.2022

Ride Operator/Trainer/In-Charge

Cedar Point
06.2021 - 11.2022

Barista

Dunkin Donuts
12.2020 - 06.2021

Server (Multiple Roles)

Perkins Restaurants & Bakery and Barroco
09.2019 - 12.2020

General Merchandise Clerk

Meijer
05.2019 - 08.2019

Customer Service and Supervisor

Marc's
06.2018 - 05.2019

Associate - Biology

Lorain County Community College

High school or equivalent - undefined

Avon High School

Bachelor's - Biology, Zoology

Cleveland State University

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