Autumn Garcia
Snoqualmie,WA
Summary
Dynamic Customer Service Professional dedicated to providing outstanding service, and known for fostering strong client connections, aims to utilize extensive experience across various backgrounds, and passion for aesthetics to thrive in a Front Office role.
Overview
12
12
years of professional experience
Work History
Bartender and Beverage Cart Attendant
The Club At Snoqualmie Ridge
06.2023 - Current
- Promotes food and beverage products and services by making recommendations and advertising current specials
- Contributes to a positive work environment through effective teamwork and communication with colleagues.
- Provides exceptional customer service to all members and guests
- Processes payments for beverages and food
- Ensures that alcoholic beverages are not dispensed to people under the age of 21
Ski Lift Operator
The Summit at Snoqualmie
02.2022 - 04.2023
- Provided outstanding customer service through friendly interaction with guests while answering questions or addressing concerns about the ski lift operations.
- Performed lift start up procedures, inspected terminal machinery and safety controls,
- Monitored lift operations and reported unsafe conditions to management ensuring increased operation and efficiency.
- Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
Customer Service Representative
Social Security Administration
07.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Adeptly communicated rights, benefits, privileges, and obligations under a body of law to diverse groups of people from varying socioeconomic backgrounds
- Scheduled client appointments and conducted interviews for social security application approval
- Responded to common inquiries and complaints concerning program requirements and assisted customers with supporting documentation and payment issues relating to their individual claims and accounts
Sales Specialist
Victoria's Secret
06.2014 - 12.2014
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Delivered a friendly and efficient customer experience by accurately processing customer returns and transactions at point of sale
- Upheld the highest visual merchandising brand standards and product placement.
Intern / Administrative Assistant
New Hope Oahu Christian Fellowship
08.2012 - 06.2013
- Developed leadership skills working alongside ministry overseer
- Attended weekly leadership training and participated in weekly staff meetings
- Coordinated and volunteered in youth ministry activities and conferences.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Hawaii Youth Corps Intern
AmeriCorps
05.2012 - 07.2012
- Completed 300 hours of conservation work with fellow team members
- Learned about Hawaiian culture and the importance of stewarding the land
- Engaged in culturally significant activities across the island of Oahu and Ko Prolaw, including outplanting native species, farming in the lo'i kalo (taro fields) and restoring loko i'a (traditional fishponds).
Education
Bachelor of Arts - Bible & Christian Ministries
Pacific Rim Christian University
Honolulu, HI12.2018
Associate of Creative Arts - Christian Ministry
New Hope Christian College
Honolulu, HI05.2014
Skills
- Effective Listening and Communication
- Teamwork and Collaboration
- Excellent Customer Service
- Administrative Experience
- Microsoft Office Suite
- Relationship Building
- Policy Interpretation
- Time Management
- Detailed Oriented
- Public Relations
- Problem-Solving
- Merchandising
- Retail Sales
- Empathy
- Strong multitasking
Timeline
Bartender and Beverage Cart Attendant
The Club At Snoqualmie Ridge
06.2023 - Current
Ski Lift Operator
The Summit at Snoqualmie
02.2022 - 04.2023
Customer Service Representative
Social Security Administration
07.2020 - 10.2022
Sales Specialist
Victoria's Secret
06.2014 - 12.2014
Intern / Administrative Assistant
New Hope Oahu Christian Fellowship
08.2012 - 06.2013
Hawaii Youth Corps Intern
AmeriCorps
05.2012 - 07.2012
Bachelor of Arts - Bible & Christian Ministries
Pacific Rim Christian University
Associate of Creative Arts - Christian Ministry
New Hope Christian College
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