Autumn Good
Mechanicsville,VA
Summary
• Extremely compassionate toward other humans; especially children, animals, and the elderly.
•. Reliable Seller with expertise in online selling, inventory management and complaint handling.
• Customer-oriented individual dedicated to expertly resolving customer issues and complaints. Hardworking and passionate job seeker with an eager to learn personality as well as working with a team to achieve company goals.
Overview
4
4
years of professional experience
Work History
Master Cashier
Bojangles
10.2019 - 03.2021
- Promoted to Master Cashier due to hard work and display of excellent customer service skills
- Process, assemble and pack food orders for dine in and drive-thru
- Lead drive- thru associate on scheduled shifts
- Stocking condiments and other beverage stations, making tea for each shift; maintain cleanliness in the dining room
- Balanced early morning classes while providing extra help on morning shifts from 4:30 a.m to 8:30 a.m, returning in the afternoon to cover shifts if needed
Customer Service Associate
Walgreens
09.2021 - 01.2023
- Welcoming and engaging with customers as they enter, shop and checkout at the store
- Working with cash registers and processing payments
- Unloading truck deliveries; stocking, facing, and restocking shelves
- Responsible for service in the photo center, i.e., taking passport photos, conversing with customers via calls and walk-ins, relaying pick up times, and answering any questions about the variety of photo services offered
Food Server
IHOP
12.2023 - 02.2024
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests
- Increased sales by upselling appetizers, desserts, and specialty beverages
- Provided exceptional service to large parties, coordinating with the team for smooth operations
- Assisted in training new servers, sharing best practices for excellent customer service
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality
- Promoted daily specials strategically, driving additional revenue through targeted recommendations based on guest preferences
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety
- Cultivated warm relationships with regular customers
Online Reseller
Self Employed Web
06.2021 - Current
- Built essential marketing knowledge and customer base with various online accounts as well as researching what is in demand and scarce, while pricing accordingly
- Sale/clearance items purchased and arranged into decorative gift baskets, posted for sale according to upcoming holidays which provided over a hundred dollar profit with just three baskets
- Highly rated on Mercari, Depop and Facebook Marketplace. Between the three sale sites as well as payments received through paypal & venmo “goods and service”, I have over two hundred completed sales
- Packaged items securely, printed labels, and have also shipped various items to every state in the USA; as well as Germany, UK, & Canada
Education
Advanced Diploma | 3.5 GPA -
Atlee High School
Mechanicsville, VA06.2021
Opted For An Academic Hiatus -
J Sargeant Reynolds Community College
Richmond, VASkills
- Retail Arbitrage
- Customer Loyalty
- General Marketing
- Cash Register Operations
- POS Transactions
- Online Auctions
- Facebook Marketplace
- Shipping
- Merchandise Display
- Online Marketing
- Cash Counting
- Item Scanning
- Loyalty Programs
- Product Sourcing
- Trend Tracking
- Package Tracking
- Online Platforms
- Strategic Vision
- Sales Promotion
- Rewards Programs
- Quality Control
- Rotation Procedures
- Ingredient Preparation
- Proper Storage Procedures
- Food and Safety Standards
- Basic Mathematics
- Fast-Paced Environment
- Food Handling Standards
- Heavy Lifting Capacity
- Team Oriented
- Working with Diverse People
- Knife Use
- Working Quickly
- Guest Satisfaction
- Food Tray Delivery
- Portion Out Servings
- Condiment Refilling
- Vegetable and Fruit Preparation
- Food and Beverage Preparation
- Sweeping and Mopping
- Coffee and Tea Preparation
- FIFO Procedures
- Conflict Negotiation
- Special Requests
- Feedback Acceptance
- Maintain Food Safety
- Suggestive Selling
- Workstation Sanitation
- Efficient Service
- Multitasking
Additional Experience
• 2017-Current: Assisted frequently each week with long term boyfriend’s, John Edwards, responsibilities of childcare for his little brother with down syndrome, occasionally still doing so now if needed.
• 2019-Current: Tutor and care for Jeana Charlton’s thirteen-year-old and nine-year-old sons while she is working as well as assist in educating, making meals, and playing games with her five-year-old daughter.
References
Work History References
Bojangles
- Shakeila Beatty; 910-554-6216
- Jason Rappoport; 434-441-7171
Walgreens
- Victoria Collier; 804-536-9715
- Grace Bell; 804-986-7455
IHOP
- Roberto Martinez; 804-536-7992
- Kurt Hatcher; 804-840-3195
Additional Experience References
- John Edwards: 434-609-3300
- Jeana Charlton: 317-720-5653
Timeline
Food Server
IHOP
12.2023 - 02.2024
Customer Service Associate
Walgreens
09.2021 - 01.2023
Online Reseller
Self Employed Web
06.2021 - Current
Master Cashier
Bojangles
10.2019 - 03.2021
Advanced Diploma | 3.5 GPA -
Atlee High School
Opted For An Academic Hiatus -
J Sargeant Reynolds Community College