Autumn Gordon
Athens,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Training Manager
Dunkin
08.2022 - 06.2023
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Directed field training to enhance participants' skills.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Customer Service Representative
Dealers Choice
06.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Towing Dispatcher
Dealers Choice
04.2021 - 07.2022
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 20 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
Server Assistant
Bay Colony Golf Club
10.2020 - 04.2021
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers warmly to provide exceptional customer service.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Assisted with dining room set up prior to and after service period.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Arranged furniture and supplies to support seamless special events, buffets and banquets.
Day Porter
Gulfshore Facility Services
01.2020 - 03.2021
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Stored supplies safely and securely to prevent theft and damage.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Straightened up common areas, removed trash and wiped down surfaces to maintain welcoming environment.
- Performed cleaning and maintenance duties as directed.
Education
High School Diploma -
American Academy of Pinecrest
Skills
- Patience
- Dependability
- Active listening
- Adaptability
- Empathy
- Decision-making
- Strategic planning
- Multi-tasking
- Communication skills
- Computer Skills
Timeline
Training Manager
Dunkin
08.2022 - 06.2023
Customer Service Representative
Dealers Choice
06.2021 - 07.2022
Towing Dispatcher
Dealers Choice
04.2021 - 07.2022
Server Assistant
Bay Colony Golf Club
10.2020 - 04.2021
Day Porter
Gulfshore Facility Services
01.2020 - 03.2021
High School Diploma -
American Academy of Pinecrest