Autumn Graves
Tallahassee,Florida
Summary
11 years of experience working from a professional home office performing customer service management, search engine evaluations, ads quality rating, linguistics, transcription, annotations, data entry, calls, tech & social media support, website management & sales. Passionate about quality, teamwork, increasing production, & improving workflow processes. I’m extremely resourceful but I’m not afraid to ask questions when needed.
Overview
10
10
years of professional experience
Work History
Bookkeeping Assistant
Cardinal Staffing Services
11.2023 - Current
- Manage accounts receivable & accounts payable for multiple clients, resulting in a 5% decrease in overdue payments
- Process & reconcile an average of 150 invoices per month
- Ensure accuracy of financial records & prepare financial statements for review by senior management
- Utilize QuickBooks to streamline & automate financial processes
Search Engine Evaluator, Ad Quality Rater (Remote)
Appen
11.2015 - 08.2022
- Linguistics, Search Engine Evaluating & Social Media Evaluating, Ads Rating, Annotator, Translator, Data Analyzer, Crowd Sourcing.
- Business, audio, phonetic, verbatim transcription, for Bing's most recent advancements in AI speech recognition
- Applied ratings to search engine results for user queries, landing pages, audio, video, ads & social media ads for major corporations such as Google, Bing, Facebook, Twitter & Instagram.
- Promoted higher-quality content within search results by assessing website credibility, authority, and relevance according to established guidelines.
Client Support Supervisor/ Project Manager/ IT (Remote)
Modsquad
11.2014 - 08.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, & alignment with organizational goals.
- Managed high-volume phone calls, email tickets & online chats using Zendesk, Salesforce, HubSpot Sales Hub, Zoho CRM, LiveChat, Zendesk Suite, Zoho Desk, & Service Hub
- Created reports analyzing customer satisfaction levels, trends in customer inquiries, & effectiveness of support teams. Improved customer satisfaction ratings by 12%.
- Enhanced communication within the team by holding regular Zoom meetings & encouraging open dialogue among all members.
- Enhanced overall project success by conducting thorough post-project evaluations & incorporating lessons learned into future efforts.
SEO Evaluator/ Social Media Moderator/ Fact Checker (Remote)
Leapforce
03.2015 - 08.2018
- Collected data for various projects from audio transcription
- Ads rating, to user experience relating to search engine optimization (SEO)
- Tested & reviewed new technologies such as voice prediction, context queries, & location calibration & integration for Google, Bing, Facebook & Twitter.
- Reviewed various social media platforms for fact-checking based on current guidelines.
Search Engine Evaluator / Ads Quality Rater (Remote)
ZeroChaos
06.2014 - 09.2015
- Rated websites, ads, audio & video based on content quality, usability, & legitimacy, while researching areas of focus such as location-specific terms or phrases
- Crowdsourcing with various HIITs covering search engine results, ad rating results & other mini-tasks.
Education
Advanced Microsoft Office Suite Certifications - Advanced Excel, Word, Access, & PowerPoint
IT University Online
Virtual07.2016
Master Mortgage Underwriting & Processing Certification - Mortgage Underwriting & Processing
Mortgage Underwriter University
Virtual06.2012
Bachelor of Science - Elementary Education
University of North Florida
Jacksonville, FL08.2010
Associate of Arts - Nursing / Psychology
Gulf Coast Community College
Panama City, FL05.2008
Skills
- CRM Software: Zendesk, Salesforce Sales, HubSpot Sales Hub, Zoho CRM, , LiveChat, Zendesk Suite, Zoho Desk, & Service Hub
- Search Engine Evaluations
- Social Media Content Creator & Rater
- Transcription & Proofreading
- Web Content Management & IT Support Management
- Social Media Monitoring
- Content Curation
- Freelance Writer – Web Content / Blog Writer, Social Media Writer, Technical Writer, Ghostwriter, Instructional Writer, Content Writer (SEO), Editor, & Product Description Writer
- Financial Statement Analysis
- Consumer Behavior Research
- Ads development
- User Intent Profiling
- Quality Assurance
Awards
- Customer Service Excellence
- Top QA Tier Award
- Team Players Award
Volunteer Experience
- University of North Florida, Volunteer, Tutored visually & hearing-impaired students in various coursework.
- Title 1 Tutoring, Volunteer, Tutored low-income students in various subjects
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkFull TimeWork Location
RemoteImportant To Me
Flexible work hoursWork from home optionWork-life balanceCareer advancementQuote
Be the person you want to be every day, every day.
Timeline
Bookkeeping Assistant
Cardinal Staffing Services
11.2023 - Current
Search Engine Evaluator, Ad Quality Rater (Remote)
Appen
11.2015 - 08.2022
SEO Evaluator/ Social Media Moderator/ Fact Checker (Remote)
Leapforce
03.2015 - 08.2018
Client Support Supervisor/ Project Manager/ IT (Remote)
Modsquad
11.2014 - 08.2019
Search Engine Evaluator / Ads Quality Rater (Remote)
ZeroChaos
06.2014 - 09.2015
Advanced Microsoft Office Suite Certifications - Advanced Excel, Word, Access, & PowerPoint
IT University Online
Master Mortgage Underwriting & Processing Certification - Mortgage Underwriting & Processing
Mortgage Underwriter University
Bachelor of Science - Elementary Education
University of North Florida
Associate of Arts - Nursing / Psychology
Gulf Coast Community College
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