Autumn Green

Work History

Centerwell Pharmacy

09.2022 - Current

Provide excellent customer service experience while multitasking
Answering questions about member’s coverage, helping them understand their benefits and helping them resolve any issues they may have
Accurately document all interactions with customers in the system
Maintain a positive attitude when interacting with members
Stay current on products and any changes
Upselling any additional products
Listened to customer details and offered matching solutions to meet wide range of requirements.
Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Scheduled appointments and managed master calendar.
Developed and implemented sales strategies to increase profits.
Utilized CRM software to manage customer accounts and track performance metrics.
Managed customer accounts to secure customer satisfaction and repeat business.
Generated new leads through networking and attending industry events.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Increased sales by offering advice on purchases and promoting additional products.

Verizon

07.2019 - 03.2022

Responsible for onboarding and exiting employees
Manage retail store staff & train new employees
Motivate current employees
Schedule employee hours & oversee payroll
Work to meet all sales targets, plan store sales strategies, analyze sale data, and work to expand sales
Resolve customer problems and handle the customer complaints.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Rotated merchandise and displays to feature new products and promotions.
Completed point of sale opening and closing procedures.
Approved regular payroll submissions for employees.
Managed inventory control, cash control, and store opening and closing procedures.
Assisted with hiring, training and mentoring new staff members.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Supervised creation of exciting merchandise displays to catch attention of store customers.

AT&T Call Center

06.2018 - 07.2020

Handle 80+ calls daily with duties including canceling services, signing up new customers, retrieving data, presenting information that is relevant
Trained several employees on how to enter customer data and organize customer’s profile logs
Suggested new resolutions to persuade customers to stay with the company.
Implemented corrective actions to fix root causes of various issues.
Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
Managed diverse projects and resolved complex issues to support timely completion.
Sustained safety protocol, ensuring proper, cost-effective and safe handling equipment and material usage while adhering to OSHA standards.
Streamlined operational processes and collaborated with management to implement process improvements.
Monitored project status and productivity while inspecting performances to decrease process discrepancies by Number%.
Implemented Software program to increase operational efficiency.
Recommended new products and services to customers.
Minimized quality assurance obstacles by effectively managing entry and editing of patient databases.
Increased productivity by implementing Software programs.
Improved overall progress through working closely with staff members and streamlining processes.
Optimized productivity by closely monitoring employee performance and ensuring completion of training processes.