Autumn Green
Colorado City,TX
Summary
Customer Service Representative with over 3 years of experience in telephone customer service including sales, tech support, & customer care. I bring a positive attitude when problem solving. I’m familiar with major customer service softwares & conflict resolution. I am able to handle multiple tasks on a daily basis. I use a creative approach to problem solve. I am very dependable & I am also great at managing my time. I have experience working individually and as a part of a team. I’m always energetic and eager to learn new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Sales Advisor
Centerwell Pharmacy
09.2022 - Current
- Provide excellent customer service experience while multitasking
- Answering questions about member’s coverage, helping them understand their benefits and helping them resolve any issues they may have
- Accurately document all interactions with customers in the system
- Maintain a positive attitude when interacting with members
- Stay current on products and any changes
- Upselling any additional products
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Scheduled appointments and managed master calendar.
- Developed and implemented sales strategies to increase profits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated new leads through networking and attending industry events.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased sales by offering advice on purchases and promoting additional products.
Salaried Store Manager
Verizon
07.2019 - 03.2022
- Responsible for onboarding and exiting employees
- Manage retail store staff & train new employees
- Motivate current employees
- Schedule employee hours & oversee payroll
- Work to meet all sales targets, plan store sales strategies, analyze sale data, and work to expand sales
- Resolve customer problems and handle the customer complaints.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Solutions Specialist
AT&T Call Center
06.2018 - 07.2020
- Handle 80+ calls daily with duties including canceling services, signing up new customers, retrieving data, presenting information that is relevant
- Trained several employees on how to enter customer data and organize customer’s profile logs
- Suggested new resolutions to persuade customers to stay with the company.
- Implemented corrective actions to fix root causes of various issues.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Managed diverse projects and resolved complex issues to support timely completion.
- Sustained safety protocol, ensuring proper, cost-effective and safe handling equipment and material usage while adhering to OSHA standards.
- Streamlined operational processes and collaborated with management to implement process improvements.
- Monitored project status and productivity while inspecting performances to decrease process discrepancies by Number%.
- Implemented Software program to increase operational efficiency.
- Recommended new products and services to customers.
- Minimized quality assurance obstacles by effectively managing entry and editing of patient databases.
- Increased productivity by implementing Software programs.
- Improved overall progress through working closely with staff members and streamlining processes.
- Optimized productivity by closely monitoring employee performance and ensuring completion of training processes.
Education
High School Diploma - undefined
Nursing -
08.2023 - Current
Skills
Technical salesUpsellingRetail ManagementSales ManagementStore Management ExperienceConflict Management
Sales experience
Problem solving strength
Account development
Staff Training
Sales expertise
Client Service
Customer Relations
Strategic planning
Interpersonal communication skills
Lead prospecting
Account servicing
Promotional understanding
Sales experience
Timeline
Texas State Technical College - West Texas - Nursing,
08.2023 - Current
Sales Advisor - Centerwell Pharmacy
09.2022 - Current
Salaried Store Manager - Verizon
07.2019 - 03.2022
Solutions Specialist - AT&T Call Center
06.2018 - 07.2020
Wallace Accelerated High School - High School Diploma,