Autumn Gusters
Winchester,CA
Summary
Motivating manager and analytical problem-solver with strengths in motivating teams, inspiring leaders, and developing strong relationships with customers. capable of making independent decisions and exercising solid judgment to benefit business performance. devoted to using training, supervision, and morale-boosting skills to improve employee engagement and increase performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Assistant
County Of San Diego Health & Human Services Agency
05.2019 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized office management software to record and track customer information.
- Edited and proofread documents for accuracy and completeness.
- Edited documents to keep company materials free of grammar errors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Delivered emotional support to patients and families.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
- Managed email correspondence and handled incoming and outgoing mail.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
Internet & Phone Repair Agent
Charter Communications, Spectrum
02.2018 - 05.2019
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Developed and implemented plans for installation of new networks and cabling systems.
- Researched and evaluated new technologies for use in cabling and telecommunications systems.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Diagnosed and executed resolution for network and server issues.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Designed and evaluated WAN and LAN connectivity technologies.
- Performed network security design and integration duties.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Followed detailed repair and maintenance procedures for consumer products.
- Replaced worn or broken parts on machines and equipment.
Casino Cage Cashier
San Manuel Casino
10.2017 - 02.2018
- Quickly and accurately counted drawers at start and end of each shift.
- Processed various cash transactions and answered gaming customer questions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Secured casino funds not in use after balancing cash drawer.
- Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
- Handled money, ticket and chips exchanges for customers.
- Audited money drawers and hand or machine-counted large cash values.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Documented exchanges accurately, reconciled transactions and processed authorization forms.
- Complied with gaming commission rules by verifying players' ages.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Sold chips, tokens and tickets to patrons.
- Prepared and issued money banks to change persons at start of each shift.
- Protected cage from unauthorized access and monetary losses by consistently following security protocols.
Assistant Manager
Check Into Cash
11.2016 - 01.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Examined customer loan applications for loan approvals and denials.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Utilized risk management strategies to attain high loan approval rates.
- Recommended loan approvals and denials based on customer loan application reviews.
- Processed loan applications and monitored progress from start to finish.
- Explained very technical financial information to applicants in easy to understand language.
- Identified opportunities to cross-sell and upsell loan products to customers.
Cage & Vault Supervisor
Wild Horse Pass Casino
12.2014 - 08.2016
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Coordinated staff schedules, rotations and breaks.
- Evaluated and recommended methods of improving operational performance.
- Maintained confidentiality and security of health records and medical information.
Cage & Vault Supervisor
Pala Casino Spa & Resort
11.2013 - 12.2014
- Quickly and accurately counted drawers at start and end of each shift.
- Processed various cash transactions and answered gaming customer questions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Secured casino funds not in use after balancing cash drawer.
- Monitored and coordinated activities of cage personnel to maintain integrity of cage funds.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Oversaw cage-related financial activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Performed paperwork required for monetary transactions.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Monitored patrons for signs of compulsive gambling.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
- Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
Cashier Specialist
Burlington Coat Factory
11.2011 - 10.2013
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Quickly and accurately counted drawers at start and end of each shift.
- Mentored new team members on sales software system operation.
- Answered questions about store policies and addressed customer concerns.
- Managed special actions such as returns processing and payment reversals for team members.
Cashier
Subway
08.2010 - 02.2011
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
Master of Science - Leadership Emphasis Emergency Management
08.2021
- FEMA Certifications:
- IS-00230.d Fundamentals of Emergency Management
- IS-505: Religious and Cultural Literacy and Competency i Disaster
- Introduction to Hazard Mitigation
- IS-00242.B Effective Communication
- IS-00235.c Emergency Planning
- An Introduction to the National Incident Management System
- Introduction to Continuity of Operations
- IS-00240.b Leadership and Influence
- IS-00241.B Decision Making and Problem Solving
- IS-00244.B Developing and Managing Volunteers
- Capstone Project: Emergency Operation Plan, Emergency Service Coordinator, identifies many potential risks and hazards that might occur during an emergency and creates measures to reduce or manage those risks. Plans, organizes, and facilitates safety meetings, evacuation drills, as necessary.
Bachelor of Science - Business Management
04.2019
High School Diploma -
06.2009
- Honor Roll [2007]
Skills
- Multitasking Abilities
- Written Communication
- Analytical and Critical Thinking
- Planning and Coordination
- Teamwork and Collaboration
- Interpersonal Communication
- Critical Thinking
- Attention to Detail
- Clerical Support
- Self-Motivated
- Dependable and Responsible
- Microsoft Dynamics
Certification
- Community Emergency Response Team Basic Training- Riverside County
- First Aid/CPR
Volunteer
- Team Rubicon Assisted in the land slides in Lake Elsinore CA 2019.
- Disaster Relief Team County Of San Diego HHSA Family Development Department 2021
Timeline
Office Assistant - County Of San Diego Health & Human Services Agency
05.2019 - Current
Internet & Phone Repair Agent - Charter Communications, Spectrum
02.2018 - 05.2019
Casino Cage Cashier - San Manuel Casino
10.2017 - 02.2018
Assistant Manager - Check Into Cash
11.2016 - 01.2017
Cage & Vault Supervisor - Wild Horse Pass Casino
12.2014 - 08.2016
Cage & Vault Supervisor - Pala Casino Spa & Resort
11.2013 - 12.2014
Cashier Specialist - Burlington Coat Factory
11.2011 - 10.2013
Cashier - Subway
08.2010 - 02.2011
Grand Canyon University - Master of Science, Leadership Emphasis Emergency Management
Grand Canyon University - Bachelor of Science, Business Management
Chaparral High School - High School Diploma,