Hi, I’m
Autumn Haggard Wolfe
Denver,CO
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
years of professional experience
Work History
Kum & GoAurora, CO
Assistant Manager
03.2022 - 04.2023
Job overview
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Completed inventory audits to identify losses and project demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Resolved conflicts between team members in an effective manner.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
childrens hospital denver coloradoDenver, CO
Chef Expo
01.2019 - 12.2020
Job overview
- Selected and developed recipes and planned menus, driving consistent food quality and production.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Stored foods correctly using correct storage containers and labelling systems.
- Reviewed operational records to determine amount of food used in order to maintain appropriate inventory levels.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.
- Checked quality of raw materials before use.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Exercised portion control for items served, eliminating waste.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Observed food safety and sanitation protocols to reduce germ spread.
- Distributed food to service staff for prompt delivery to customers.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared workstations with ingredients and tools to increase efficiency.
- Checked quality of food products to meet high standards.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Supervised food preparation staff to deliver high-quality results.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
Education
Ft Lupton HighFt Lupton Co
High School Diploma
05.2003
Skills
- Operations Management
- Strategic Planning
- Customer Rapport
- Schedule Oversight
- Hiring and Training
- Employee Scheduling
- Team Motivation
- Customer Relations
- Project Management Abilities
- Staff Management
- Employee Performance Evaluations
- Negotiation
- Money Handling
- Staff Development
- Retail Operations
- Staff Training and Development
- Staff Supervision
- Recruiting and Interviewing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Kum & Go
03.2022 - 04.2023
Chef Expo
childrens hospital denver colorado
01.2019 - 12.2020
Ft Lupton High
High School Diploma