Hi, I’m
Autumn Halpern
call center agent
Norman,OK
Summary
Dynamic professional with strong interpersonal skills and a proven track record at Archon Resources, enhancing client satisfaction through effective needs assessments and streamlined operations. Adept at problem-solving and time management, I foster trust and loyalty while ensuring compliance and accuracy in documentation. Committed to delivering exceptional customer service and support.
Experienced with managing high-volume customer interactions. Utilizes effective communication and problem-solving to address and resolve issues. Track record of maintaining high levels of customer satisfaction and team collaboration.
Professional with strong background in customer service and communication. Adept at resolving issues efficiently and maintaining customer satisfaction. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in active listening, problem-solving, and using CRM software effectively. Dependable and results-oriented with passion for delivering quality service.
Overview
4
years of professional experience
Work History
Archon Resources
Live Agent
06.2025 - Current
Job overview
- Conducted comprehensive needs assessments, aligning clients with suitable information for their unique situations.
- Streamlined office operations through effective time management and organizational skills, leading to increased productivity levels.
- Navigated complex regulations and compliance requirements
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations for clients
- Improved efficiency in policy administration by managing paperwork and documentation accurately and promptly.
- Developed strong relationships with clients, ensuring trust and loyalty
- Provided ongoing support to clients, addressing questions or concerns in a timely manner.
Advanced Call Center Technologies LLC
Agent
10.2024 - 06.2025
Job overview
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
Taco Bell
Cashier
07.2022 - 01.2024
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sonic
Carhop
06.2021 - 07.2022
Job overview
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
Education
Epic One On One Charter SchoolsOklahoma City Ok
High School Diploma
07-2024
University Overview
- Relevant Coursework: computing for college and careers
- Relevant Coursework: work study
- Relevant Coursework: computer technology
- Relevant Coursework: business management starter course
- Professional Development: learning the difference between sympathy and empathy
Skills
- Strong interpersonal skills
- Team training and development
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
Timeline
Live Agent
Archon Resources
06.2025 - Current
Agent
Advanced Call Center Technologies LLC
10.2024 - 06.2025
Cashier
Taco Bell
07.2022 - 01.2024
Carhop
Sonic
06.2021 - 07.2022
Epic One On One Charter Schools
High School Diploma
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