Summary
Overview
Work History
Education
Skills
Timeline
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Autumn Hanke

Woodhaven

Summary

Results-driven Office Administrator and Veterinary Technician with a proven track record at The Lincoln Park Veterinary Hospital, recognized for significantly enhancing client satisfaction and streamlining invoice processing. Possesses strong customer communication skills and a keen ability to resolve issues while fostering team collaboration and efficiently managing office inventory. Achievements include successful collections on delinquent accounts, demonstrating financial acumen. Aiming to leverage expertise in a growth-oriented environment dedicated to exemplary customer care.

Overview

9
9
years of professional experience

Work History

Office Administrator /Lead Veterinary Technician

The Lincoln Park Veterinary Hospital
Lincoln Park
05.2020 - Current
  • Created memos, letters and other documents, fostering internal and external communication.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Organized and maintained filing systems, including electronic databases and records.
  • Greeted visitors warmly upon arrival at the office premises.
  • Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
  • Composed correspondence such as letters, emails, memos, reports and other documents.
  • Performed clerical duties such as photocopying, faxing and scanning documents.
  • Checked figures and postings for correct entry and proper codes.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Processed invoices on a timely basis according to established procedures.
  • Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Assisted with euthanasia when necessary according to veterinarian instructions.
  • Ordered supplies needed for the practice such as medications or medical instruments.
  • Tracked and scheduled follow-up appointments for animal treatment.

Server

Carrabba's Restaurant
Southgate
02.2017 - 05.2019
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Drive-Thru Cashier

McDonald's
Trenton
01.2016 - 02.2017
  • Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
  • Prepared food items according to company standards for quality and presentation.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Replenished supplies such as napkins, straws, condiments, trays throughout shift.

Education

High School Diploma -

Trenton High School
Trenton, MI
06-2017

Associate of Applied Science - Nursing

Wayne County Community College
Taylor, MI

Skills

  • Invoice processing
  • Office administration
  • Scheduling appointments
  • Data entry
  • Team collaboration
  • Customer service
  • Customer communication
  • Problem solving
  • Attention to detail
  • Conflict resolution
  • Time management
  • Maintaining accounting ledger
  • Administrative support
  • Managing office supply inventory
  • Billing and coding
  • Inbound phone call handling
  • Billing and collections

Timeline

Office Administrator /Lead Veterinary Technician

The Lincoln Park Veterinary Hospital
05.2020 - Current

Server

Carrabba's Restaurant
02.2017 - 05.2019

Drive-Thru Cashier

McDonald's
01.2016 - 02.2017

High School Diploma -

Trenton High School

Associate of Applied Science - Nursing

Wayne County Community College

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Autumn Hanke