Autumn Hardin
Summary
Energetic and empathetic individual with natural ability to connect with and support clients. Possesses solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. Committed to making positive impact by effectively managing cases to improve client outcomes.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Providence at the Heights
09.2024 - 12.2024
- Ensured building safety by monitoring property cameras
- Maintained accurate documentation in paper and electronic form for visitors entering and exiting the property and using amenities
- Greeted residents, staff, incoming visitors, and delivery drivers
- Handled phone and email queries
- Performed clerical tasks (copying, filing, data entry, correspondence, delivering messages)
Team Lead
Stinker Stores
03.2024 - 06.2024
- Provided exceptional customer service while processing sales and gasoline transactions
- Ensured accuracy in cash handling and other forms of payment and maintaining a tidy and organized checkout area
- Oversaw daily operations, ensuring gas station safety, ordering and receiving merchandise, and reporting to company senior management
- Performed daily bookwork
- Lottery counts and fuel price updates
Case Manager
St. Francis Center
07.2023 - 12.2023
- Conducted orientations twice a week and completed initial intakes with new clients
- Maintained complete, accurate, timely case notes in both hard copy and digital form through Salesforce
- Provided referrals for services as needed
- Purchased supportive services with required documentation for reimbursement
- Assisted clients in computer lab with resumes, cover letters, obtaining vital documents/benefits, and job/housing applications
- Participated in all staff meetings
Administrative Assistant
The Conflict Center
05.2023 - 07.2023
- Carried out duties in office and remote
- Filed information while updating computer records using multiple different databases
- Managed case files, scheduled meetings, and booked rooms
- Printing, scanning, faxing, and photocopying
- Handled queries via phone, email, and in-person
- Scheduled meetings
- Maintained confidentiality by securely handling sensitive documents and information
Assistant Store Manager/Mobile Expert
T-Mobile
08.2022 - 10.2022
- Supported store leadership
- Oriented and trained staff, coaching them to provide great customer experience
- Interacted with customers, educating them on products, services and promotions
- Performed operational duties to run the retail store that included opening/closing, ensuring store security, overseeing safety and assisting with escalated customer issues
- Ensured proficiency and profitability, met sales and financial goals set by district managers
Customer Service Representative
United Health Care
08.2021 - 12.2021
- Answered questions about policy details, coverage options, billing statements, claims process, and policy updates
- Investigated and resolved customer issues, including complaints regarding billing errors, claim denials, or policy changes
- Explained the terms and conditions of insurance policies to customers
- Updated customer information and maintained accurate policy records
- Referred potential customers to sales agents for new policy sales
- Guided customers through the claims process and provided necessary information
- Identified issues that require further attention from specialists or supervisors and transferring accordingly
Customer Service Representative
GEHA
02.2021 - 08.2021
- Answered questions about policy details, coverage options, billing statements, claims process, and policy updates
- Investigated and resolved customer issues, including complaints regarding billing errors, claim denials, or policy changes
- Explained the terms and conditions of insurance policies to customers
- Updated customer information and maintained accurate policy records
- Referred potential customers to sales agents for new policy sales
- Guided customers through the claims process and provided necessary information
- Identified issues that require further attention from specialists or supervisors and transferring accordingly
Caregiver
Integrity Home Care and Hospice
09.2016 - 04.2019
- Developed and maintained reports tracking the effectiveness of various programs and therapies
- Supervised clients and motivated incoming staff by documenting appropriately and recognizing verbal and non-verbal cues of discomfort
- Drove clients to medical appointments and social events
- Assisted with daily tasks such as cooking and cleaning, maintaining a positive attitude, encouraging creativity, and delegating tasks appropriately
- Assisted with personal care tasks to prevent the spread of illness
- Assisted with administering medication, monitoring health conditions, and reporting changes in the client's health
- Provided companionship and social interaction, and being a confidant and friend
- Evaluated programs to determine necessary equipment and supplies and offered constant support
Caregiver
Home Instead
03.2016 - 09.2016
- Developed and maintained reports tracking the effectiveness of various programs and therapies
- Supervised clients and motivated incoming staff by documenting appropriately and recognizing verbal and non-verbal cues of discomfort
- Drove clients to medical appointments and social events
- Assisted with daily tasks such as cooking and cleaning, maintaining a positive attitude, encouraging creativity, and delegating tasks appropriately
- Assisted with personal care tasks to prevent the spread of illness
- Assisted with administering medication, monitoring health conditions, and reporting changes in the client's health
- Provided companionship and social interaction, and being a confidant and friend
- Evaluated programs to determine necessary equipment and supplies and offered constant support
Education
Notary Public -
Colorado Secretary of State
Denver, Colorado12-2024
Non-Violent Crisis Intervention -
Bayaud Enterprises
Denver, Colorado12-2024
Mental Health First Aid -
Bayaud Enteprises
Denver, Colorado12-2024
CPR/Narcan/AED/First Aid -
Bayaud Enterprises
Denver, Colorado12-2024
Entrepreneurship -
Community College of Denver
Denver, CO05-2024
Medical Office Management -
Cengage
Denver, Colorado10-2023
Suicide Prevention -
Summit BHC
Denver, Colorado10-2023
Restorative Justice Summer Institute -
The Conflict Center
Denver, Colorado06-2023
High School Diploma -
William Chrisman High School
Independence, Missouri01.2017
Skills
- Case Management
- Customer Service
- HMIS
- Leadership
- Office administration
- Bookwork
- Salesforce
- Operational Support
- Project management
- Data entry
- Attention to detail
- Time management
Timeline
Front Desk Receptionist
Providence at the Heights
09.2024 - 12.2024
Team Lead
Stinker Stores
03.2024 - 06.2024
Case Manager
St. Francis Center
07.2023 - 12.2023
Administrative Assistant
The Conflict Center
05.2023 - 07.2023
Assistant Store Manager/Mobile Expert
T-Mobile
08.2022 - 10.2022
Customer Service Representative
United Health Care
08.2021 - 12.2021
Customer Service Representative
GEHA
02.2021 - 08.2021
Caregiver
Integrity Home Care and Hospice
09.2016 - 04.2019
Caregiver
Home Instead
03.2016 - 09.2016
Notary Public -
Colorado Secretary of State
Non-Violent Crisis Intervention -
Bayaud Enterprises
Mental Health First Aid -
Bayaud Enteprises
CPR/Narcan/AED/First Aid -
Bayaud Enterprises
Entrepreneurship -
Community College of Denver
Medical Office Management -
Cengage
Suicide Prevention -
Summit BHC
Restorative Justice Summer Institute -
The Conflict Center
High School Diploma -
William Chrisman High School
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