Autumn Hart
Lexington,SC
Summary
Results-driven Director of Operations with expertise in operational management, staff training, and performance evaluation. Proven track record in enhancing service efficiency and customer satisfaction through effective policy writing and standard operating procedures.
Overview
10
10
years of professional experience
Work History
Director of Operations
Chick-fil-A
Lexington, South Carolina
01.2022 - Current
- Oversaw daily operations to ensure efficient restaurant performance and guest satisfaction.
- Implemented training programs to enhance staff skills and operational knowledge.
- Reviewed operational reports to identify areas for improvement in service efficiency.
- Fostered a positive work environment through effective communication and team-building activities.
- Developed standard operating procedures to enhance consistency in daily tasks.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
Front of House Team Leader
Chick-fil-A
Normal, Illinois
03.2019 - 01.2022
- Communicated with kitchen staff to coordinate order timing and accuracy.
- Maintained cleanliness and organization of dining area for guest comfort.
- Implemented safety protocols to ensure compliance with health regulations.
- Assisted in scheduling shifts to optimize team coverage during peak hours.
- Analyzed customer feedback surveys to identify opportunities for improvement.
- Attending meetings with senior management to discuss progress against targets.
- Resolving any staffing problems or disputes promptly and fairly.
- Taking responsibility for upholding brand values throughout day-to-day operations.
- Conducted interviews to assess candidate qualifications and fit with company culture.
- Collaborated with department leaders to identify staffing needs and job requirements.
- Managed the onboarding process for new hires, ensuring a smooth transition.
- Fostered a positive work environment through effective communication and team-building activities.
Front of House Team Member
Chick-fil-A
Normal, Illinois
09.2015 - 03.2019
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted with order taking and ensured accurate food preparation.
- Collaborated with team members to maintain cleanliness and organization.
- Handled cash transactions and processed payments efficiently.
- Engaged with guests to create a welcoming atmosphere and resolve concerns.
- Maintained a professional attitude while working under pressure during peak hours.
- Operated cash registers accurately and efficiently processed payments from customers.
Field Talent Staff
Chic-Fil-A
Atlanta, Georgia
03.2018 - 12.2021
- Trained new staff on operational procedures and food safety standards.
Children's Ministry Volunteer
The Heritage Co. Church
Lexington, SC
01.2022 - Current
- I work with kids aging from 9 years old to 14 years old.
- Teach lessons to groups of up to 30 kids.
- Lead a small group of Middle School girls weekly.
- Planned engaging activities for children during weekly ministry sessions.
- Facilitated Bible study discussions with children, promoting understanding of key concepts.
- Collaborated with parents to address children's spiritual and emotional needs.
- Helped to coordinate and organize special holiday and spiritual events, like Vacation Bible School, to boost community interest.
Education
Bachelor of Science - Intercultural Studies
Johnson University
Knoxville, TN08-2021
Skills
- Operational management
- Policy writing
- Staff training
- Performance evaluation
- Standard operating procedures
- Customer relationship management
Timeline
Director of Operations
Chick-fil-A
01.2022 - Current
Children's Ministry Volunteer
The Heritage Co. Church
01.2022 - Current
Front of House Team Leader
Chick-fil-A
03.2019 - 01.2022
Field Talent Staff
Chic-Fil-A
03.2018 - 12.2021
Front of House Team Member
Chick-fil-A
09.2015 - 03.2019
Bachelor of Science - Intercultural Studies
Johnson University