Autumn Hartzell-Thomas
Benicia,CA
Summary
High-energy Sever skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
3
3
years of professional experience
Work History
Host
Huckleberry's Restaurant
Benicia
01.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Notified server after seating parties in section to facilitate prompt service.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Cashier
Jamba Juice
Benicia
10.2023 - 12.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Performed other duties as assigned by management.
Server
Bambino's Pizza & Pasta
Vallejo, CA
03.2022 - 05.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Education
High School Diploma -
Benicia High School
Benicia, CA06-2020
Skills
- Menu Presentation
- Guest Reception
- Dining Customer Service
- Cleaning And Sanitation
- Customer Service
- Cashier Experience
- Food-Service Hosting
- Special Request Accommodations
- High-Volume Dining
- Hospitality And Accommodation
Timeline
Host
Huckleberry's Restaurant
01.2024 - Current
Cashier
Jamba Juice
10.2023 - 12.2024
Server
Bambino's Pizza & Pasta
03.2022 - 05.2023
High School Diploma -
Benicia High School