Autumn Hatch-Benson
Saint Peter,MN
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Best Western Hotel
Saint Peter, MN
08.2023 - 08.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
Administrative Assistant
Journeys Counseling Center
Mankato, MN
10.2022 - 06.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
Cashier Trainer
MGM Liquor Warehouse
Mankato, MN
10.2020 - 06.2023
- Instructed cashiers on proper procedures for handling money and credit card transactions.
- Demonstrated how to use the point-of-sale system efficiently and accurately.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Provided feedback to cashiers on their performance, both verbally and through written evaluations.
- Developed strategies for improving the speed and efficiency of checkout lines during peak hours.
- Organized one-on-one coaching sessions with cashiers who needed extra help understanding certain concepts or procedures.
- Engaged in problem solving activities when conflicts arose between employees or customers.
Education
High School Diploma -
Blue Earth Area Highschool
Blue Earth, MN06-2016
Skills
- Credit and cash payments
- Record preparation
- Registration processing
- Lobby oversight
- Conflict and issue documentation
- Mail and packages
Timeline
Front Desk Agent
Best Western Hotel
08.2023 - 08.2024
Administrative Assistant
Journeys Counseling Center
10.2022 - 06.2023
Cashier Trainer
MGM Liquor Warehouse
10.2020 - 06.2023
High School Diploma -
Blue Earth Area Highschool
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