Autumn Hazard
Azusa,CA
Summary
Knowledgeable and dedicated customer service professional with 9 years of experience. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Picker/Packer/Returns Processor/Shipper/Caretaker
Buceplant
10.2018 - Current
- Ship out packages containing varieties of aquatic plants, rocks, soil, glass tanks and sand
- Use Excel, Shopify and Shipstation on a day-to-day basis to print out orders
- Coordinate my fellow coworkers to ensure our orders go out correctly and efficiently
- Inventory for our products
- Stocking
- Process returns
- Verify returned products are suitable for refunds and able to be restocked
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
ID technical specialist and photographer
Lifetouch National Photography
07.2018 - 10.2018
- Data entry
- Traveled to schools and set up laptops, routers, servers, printers and establish connections with the cameras.
- Printed ID photos for students and staff
- Took photos from different angles and perspectives to capture perfect images.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
Hostess
SOH Grill House
02.2018 - 07.2018
- Greeted customers when they arrived
- Seated the customers
- Helped the servers take orders, give checks to customers, do credit card and cash transactions, take food to tables, assist the busser with clearing, cleaning and setting tables
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit
- Answered customer questions about hours, seating, and menu information
Cashier/Customer Service
Mix A Bowl
07.2017 - 02.2018
- Cashiering
- Maintained the stores cleanliness
- Prepared food for customers
- Greeted customers entering store and responded promptly to customer needs.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Answered questions about store policies and addressed customer concerns.
Hiring Manager
MAD Unlimited
05.2017 - 07.2017
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Scheduled and delivered training courses and orientation classes.
Cashier/Customer Service
Duke Bakery
09.2016 - 05.2017
- Welcomed customers and helped determine their needs.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Cashier/Customer Service
Chevron
05.2015 - 09.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Received product shipments and organized in stockroom storage area.
- Assisted customers with returns, refunds and resolving transaction issues.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
Education
High School Diploma -
01.2014
Skills
- Customer service
- Receptionist
- Retail Sales
- Hostess
- Cash Handling
- Cleaning Experience
- Microsoft Word
- Excel
- Interviewing
- Packaging
- Photography
- Warehouse Experience
- Shipping & Receiving
- Problem-solving skills
- Food Preparation
- Order picking
- Multi-Task Management
- Teamwork and Collaboration
Certification
- CPR/AED, 06/01/17, 06/01/19
- Food Handler, 01/01/17, 01/01/20
- Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Picker/Packer/Returns Processor/Shipper/Caretaker - Buceplant
10.2018 - Current
ID technical specialist and photographer - Lifetouch National Photography
07.2018 - 10.2018
Hostess - SOH Grill House
02.2018 - 07.2018
Cashier/Customer Service - Mix A Bowl
07.2017 - 02.2018
Hiring Manager - MAD Unlimited
05.2017 - 07.2017
Cashier/Customer Service - Duke Bakery
09.2016 - 05.2017
Cashier/Customer Service - Chevron
05.2015 - 09.2016
California Virtual Academy - High School Diploma,