Autumn Hermosillo
Whitehouse,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Surgery Scheduler
UT Health East Texas
12.2023 - Current
- Coding etiquette
- Respond to calls, emails, complaints, and queries that patients might have
- Provide information and updates in regards to patients’ surgery schedules
- Receive all needed medical records and history from patients
- Obtain medical authorizations from insurance companies for all surgical procedures
- Assist with coding and diagnosis
- File, collect, and organize pre and post operational data for reference
- Create a daily surgery schedule and surgical log for all departments concerned
- Assure appropriate coordination with other hospital departments when special surgical needs occur
- Take reservations for surgeries and schedule a date based on the availability of the surgeon and the medical condition of patients
- Obtain medical authorization with patient’s insurance
- Arranged pre-operative and post-operative appointments for surgical patients.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
- Improved scheduling flexibility, accommodating patient requests and emergencies with minimal impact on planned procedures.
Patient Access Representative Team Lead
UT Health Science Center
12.2022 - 12.2023
- Enter patient information into databases and maintain accurate records.
- Relay information to relevant staff members.
- Inform patients and their caregivers of hospital procedures, policies, and protocols.
- Provide patients with billing and payment information.
- Deal with patient questions, concerns, and issues.
- Overseeing the patient access staff and being a point of contact for leadership.
Medical Assistant/Surgery Scheduler
OrthoLoneStar
04.2022 - 12.2022
- Obtained patient vitals
- Performed clinical skills under physician supervision
- Assisted doctor with in-office procedures
- Scheduled patient appointments
- Performed patient assessments
- Processed medication refill requests
- Schedule surgeries
- Obtain medical authorization for both in office and surgical procedures
- Coding etiquette
Referral Coordinator
UT Health
06.2018 - 04.2022
- Managed up to 50 patient referrals daily through multi-line telephone system.
- Obtained medical authorizations for all UT Health Doctors.
- Verified documents and associated records to catch and resolve discrepancies.
- Answered questions and resolved concerns raised by both patients and specialists.
- Communicated with patients with compassion while keeping medical information private.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Retention Specialist
Suddenlink Communications
06.2017 - 06.2018
- As a retention special it is my job to attempt to retain customers contemplating leaving Suddenlink.
- Whether it be due to financial issues or unsatisfaction with the company itself, the goal is to help the customer with whatever means necessary to save customer status.
Customer Loyalty Specialist
Suddenlink Communications
10.2016 - 06.2017
- The corporate voice.
- Handle corporate escalations and assist agents on maintaining a professional and positive customer service while dealing with an upset customer.
- Assist agents with and technical/ billing/ sales questions that the agent may have while they are speaking with the customer.
Technical support representative
Suddenlink Communications
11.2015 - 10.2016
- Performed work in a Call center Environment.
- Answered inbound Residential calls concerning Equipment Failure and or anything technical as well as providing additional services such as billing, payments or other account services.
- Resolved customer inquiries, while at the same time educating and promoting Suddenlink services in order to improve customer retention and increase revenue generation.
- Met and exceeded company sales and productivity goals every month.
Education
High School Diploma -
Whitehouse High School
Whitehouse, TX01.2014
Skills
- CPT Coding
- Insurance Verification
- Medical billing
- Patient Care
- EMR Systems
- Medical Records
- Healthcare management
- Revenue cycle management
- Obtaining authorizations
- Teamwork orientation
- Patient relations
- Schedule coordination
Certification
- Medical Technologist
- Professional In Human Resources
Timeline
Surgery Scheduler
UT Health East Texas
12.2023 - Current
Patient Access Representative Team Lead
UT Health Science Center
12.2022 - 12.2023
Medical Assistant/Surgery Scheduler
OrthoLoneStar
04.2022 - 12.2022
Referral Coordinator
UT Health
06.2018 - 04.2022
Retention Specialist
Suddenlink Communications
06.2017 - 06.2018
Customer Loyalty Specialist
Suddenlink Communications
10.2016 - 06.2017
Technical support representative
Suddenlink Communications
11.2015 - 10.2016
High School Diploma -
Whitehouse High School
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