Autumn Hicks
Pflugerville,TX
Summary
Proven expertise in inventory management and exceptional customer service, demonstrated through impactful roles at Nordstrom and CVS Pharmacy. Skilled in streamlining operations to enhance efficiency and accuracy, evidenced by reducing fulfillment errors and improving product placement. Adept at fostering team cohesion and training peers, showcasing strong communication and organizational skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Logistics Processor
Nordstrom
11.2020 - Current
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Trained new associates on basic and advanced shipment procedures.
- Supported cross-functional teams as needed, assisting in tasks such as loading/unloading shipments or conducting annual physical inventory counts.
Retail Pharmacy Technician
CVS Pharmacy
12.2015 - 10.2022
- Managed high-stress situations calmly under pressure while prioritizing time-sensitive tasks to maintain seamless pharmacy operations amid unexpected challenges.
- Assisted in inventory management tasks, including ordering medications, restocking shelves, and conducting regular audits to minimize discrepancies and prevent stockouts.
- Continuously updated professional knowledge by participating in relevant training courses, workshops, or seminars to remain current on industry trends and best practices.
- Provided compassionate patient care by listening attentively to customers'' needs while respecting their privacy rights regarding sensitive medical information.
Planogram Team Member
Target
10.2011 - 12.2015
- Improved product placement efficiency by executing planograms and ensuring proper merchandise presentation.
- Ensured accurate pricing information by regularly updating price tags and signage according to established guidelines.
- Enhanced store appearance and customer experience by maintaining clean, organized, and visually appealing displays.
- Assisted in training new team members on planogram procedures, fostering a cohesive and efficient work environment.
Skills
- Workplace Cleanliness
- Shipping and receiving
- Labeling and Packaging
- Inventory Management
- Customer service skills
- Excellent Communication
Certification
- CPhT - Certified Pharmacy Technician
- Certified Pharmacy Technicians State of Texas
Timeline
Logistics Processor
Nordstrom
11.2020 - Current
Retail Pharmacy Technician
CVS Pharmacy
12.2015 - 10.2022
Planogram Team Member
Target
10.2011 - 12.2015