Autumn Holland
Plant City,FL
Summary
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Professional Cleaner
Sparkling Queens Cleaning
01.2023 - 10.2023
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Organized and used industrial cleaning products following strict safety procedures.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Sales Associate
Harbor Freight
04.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative
SYKES
08.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate
ABC Liquor
11.2020 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Senior Account Representative
GC Services
01.2020 - 11.2020
- Identified issues with proactive approach and resolved or escalated problems.
- Analyzed accounts for delinquencies and other ongoing issues.
- Supported customer satisfaction through regular follow-up and communication.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
Manager
SUBWAY®Restaurants
08.2018 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Plant City High School
Plant City, FL05.2018
Skills
- Professional Relationships
- Time Management
- Money Handling
- Customer Service
- Active Listening
- Inbound and Outbound Leads
- Account Management
- Staff Management
- Verbal and Written Communication
- Chemical Handling
- Stocking and Replenishing
- Cash Handling Accuracy
- Cash Register Operation
- Multitasking Strengths
Timeline
Professional Cleaner
Sparkling Queens Cleaning
01.2023 - 10.2023
Sales Associate
Harbor Freight
04.2022 - 12.2022
Customer Service Representative
SYKES
08.2021 - 01.2022
Sales Associate
ABC Liquor
11.2020 - 08.2021
Senior Account Representative
GC Services
01.2020 - 11.2020
Manager
SUBWAY®Restaurants
08.2018 - 01.2020
High School Diploma -
Plant City High School
Similar Profiles
NASIR OSMANNASIR OSMAN
Operations Coordinator at Sparkling Homes Cleaning Services L.L.COperations Coordinator at Sparkling Homes Cleaning Services L.L.C
Michael ZamarripaMichael Zamarripa
Sales Manager at Sparkling Clean Carpet and Air Duct CleaningSales Manager at Sparkling Clean Carpet and Air Duct Cleaning
Omowumi OsafeleOmowumi Osafele
Cleaner at Sparkling Cleaning ServiceCleaner at Sparkling Cleaning Service