Autumn Holland
Plant City,FL
Summary
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
- Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
5
5
years of professional experience
Work History
Professional Cleaner
Sparkling Queens Cleaning
2023.01 - 2023.10
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Organized and used industrial cleaning products following strict safety procedures.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Sales Associate
Harbor Freight
2022.04 - 2022.12
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative
SYKES
2021.08 - 2022.01
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Associate
ABC Liquor
2020.11 - 2021.08
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Senior Account Representative
GC Services
2020.01 - 2020.11
- Identified issues with proactive approach and resolved or escalated problems.
- Analyzed accounts for delinquencies and other ongoing issues.
- Supported customer satisfaction through regular follow-up and communication.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
Manager
SUBWAY®Restaurants
2018.08 - 2020.01
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Plant City High School
Plant City, FL05.2018
Skills
- Professional Relationships
- Time Management
- Money Handling
- Customer Service
- Active Listening
- Inbound and Outbound Leads
- Account Management
- Staff Management
- Verbal and Written Communication
- Chemical Handling
- Stocking and Replenishing
- Cash Handling Accuracy
- Cash Register Operation
- Multitasking Strengths
Timeline
Professional Cleaner
Sparkling Queens Cleaning
2023.01 - 2023.10
Sales Associate
Harbor Freight
2022.04 - 2022.12
Customer Service Representative
SYKES
2021.08 - 2022.01
Sales Associate
ABC Liquor
2020.11 - 2021.08
Senior Account Representative
GC Services
2020.01 - 2020.11
Manager
SUBWAY®Restaurants
2018.08 - 2020.01
High School Diploma -
Plant City High School
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