Summary
Overview
Work History
Education
Skills
Innovative Initiatives
Certification
References
Timeline
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Autumn Houck

Willards,MD

Summary

Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Collaborative team player bringing several years of comprehensive experience completing managerial and administrative tasks to keep company running smoothly. Commended for outstanding staff performance to boost company morale and productivity. Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Vacasa
Ocean City, MD
11.2021 - Current
  • Ensured that customer service standards were met or exceeded at all times.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Collaborated with other departments within the organization to coordinate projects.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Helped team develop specialized projects, events and promotions.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Participated in recruitment, interviewing, and hiring processes to build a strong team.
  • Developed and maintained relationships with suppliers, vendors, and community partners.
  • Monitored progress by establishing plans, budgets and measuring results.

Branch Manager

Coldwell Banker Vacations
Ocean City, MD
01.2016 - 11.2021
  • Educated employees on dealing with property owners and vendors
  • Support distribution of everyday assignments outlined by leadership
  • Support office manager with project management and training tasks
  • Supervise prompt task fulfillment by team members
  • Addressed inquiries received in the general office inbox.
  • Instruct staff on handling disgruntled guests and owners effectively
  • Ensured timely completion of assignments through effective motivation.
  • Individual assigned tasks: collecting past due balances, managing key inventory, contract retention, cross trained to assist in providing coverage for another office
  • Developed strategies to increase customer satisfaction and loyalty.
  • Managed staff scheduling, hiring and training processes.
  • Boosted customer retention rates

Education

BACHELORS IN BUISNESS MANAGEMENT -

UNIVERSITY OF PHOENIX
PHOENIX, AZ
01.2017

Skills

  • Leadership
  • Proficient in Prioritizing Tasks
  • Effective Conflict Mediation
  • Strategic Decision Making
  • Skilled in High-Pressure Environments
  • Proficient in Microsoft Office Suite and Google Workspace proficiency
  • Training and Development Facilitation
  • Proven Leadership Skills
  • Workflow Coordination
  • Vendor Relationship Management
  • Customer Relationship Management (CRM) and Retention
  • Effective Teamwork and Solo Performance
  • Advanced Organizational Proficiency

Innovative Initiatives

  • Developed a tracking method for lodging agreement returns which also determines the various types of correspondence required.
  • Created a systematic tracking method of which to cross-reference and verify annual property key inventory between multiple office territories.
  • Constructed a motivational tracking method to encourage and notify employees of current property inspection statuses.

Certification

  • National Society of Collegiate Scholars - (Jun 2015 to present) - Honorary Board of Regents and the Board of Directors of the National Society of Collegiate Scholars confer honor of the distinction upon Autumn Houck for commitment to the ideals of Scholarship, Leadership, and Service. Presented May 23, 2015. With this recognition comes all the rights, honors and privileges thereunto pertaining to the Society at University of Phoenix.
  • Pop Warner - Youth Certification 2024 - Tackle - USA Football - Assistant Coach & Team Coordinator · (Aug 2024 to Present)
  • Successful obtainment of a MD Real Estate License in association with the DLLR (2015 to present)
  • Previous Acting Delegate for Skills USA
  • Previous 2nd Place National Award Winner for the “American Spirit” Competition - Skills USA

References

References available upon request.

Timeline

Assistant General Manager

Vacasa
11.2021 - Current

Branch Manager

Coldwell Banker Vacations
01.2016 - 11.2021

BACHELORS IN BUISNESS MANAGEMENT -

UNIVERSITY OF PHOENIX

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