Autumn Hudson
Maryville,TN
Summary
Detail-oriented and knowledgeable Medical Manager with Medical Assisting experience skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent and team player worker with extensive medical experience of 21 years and fastidious nature dedicated to optimal patient care and also proficient in EMR systems including: Practice Fusion, E-Clinicals, Amazing Charts, Allscripts, Athena, Centricity, Kareo, Therapy Notes, Power Charts, Cerner, Epic, Nextgen, and Care-cloud.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant
UT Heart Lung And Vascular
08.2023 - 02.2024
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed EKG's and other tests based on patient presentation in office.
- Performed medical records management, including filing, organizing and scanning documents.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Collaborated with healthcare providers to develop care plans tailored to individual patient needs, ensuring optimal outcomes and satisfaction.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Participated in continuous learning opportunities to stay updated on industry best practices, protocols, and regulations impacting back office operations.
- Coordinated scheduling for PFT's, CT's, MRI's, U/S, and ECHO for patients.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Enhanced patient satisfaction with thorough follow-up on test results, prescription refills, and appointment reminders.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Physical Therapy Coordinator
Spine Institute Of Central Florida
05.2022 - 08.2023
- Offered expert mobility assistance with physical support, wheelchairs, and other strategies.
- Served as liaison between patients, healthcare providers, insurance companies, ensuring clear communication throughout the rehabilitation process.
- Encouraged open lines of communication among staff members through regular meetings and feedback sessions.
- Evaluated patients and collected measurements to properly fit orthopedic devices and medical prostheses.
- Assisted in updating facility policies and procedures to comply with changing industry regulations and best practices.
- Assisted patients with employing assistive devices such as splints and braces to support treatment goals.
- Established strong relationships with referring physicians, enhancing collaboration on patient care strategies.
- Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments, and arranging files.
- Participated in ongoing professional development opportunities, staying up-to-date on advancements in the field of physical therapy.
- Monitored inventory levels of supplies and equipment, placing orders as necessary to maintain adequate stock levels without excess expenditure.
- Developed customized home exercise programs for patients to facilitate ongoing progress after discharge from the clinic.
Medical Office Administrator/Hedis Coordinator
Lakeland Physician Group
01.2019 - 05.2022
- Managed staff scheduling and set patient scheduling policy.
- Coordinate, complete, and update management on all HEDIS processes and results.
- Organize and maintain a plan of action to improve HEDIS scores.
- Request and evaluate reports for member compliance and improvement opportunities for each HEDIS measure.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Interviewed, hired and trained medical office teams and conducted performance reviews,PTO approval, schedule weekly staff
- Coordinated logistics for internal and external staff meetings and conferences.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Planned and controlled budgets for contracts, equipment and supplies.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
- Coordinated and conducted classes to teach procedures to new staff members.
- Pitched in to help with office tasks during busy periods and staff absences.
- Completed bi-weekly payroll for 16 employees.
Lead Medical Assistant
Orthopedic Center for Sports Medicine
10.2017 - 12.2018
- Handled surgical table equipment, positioned patients and assisted doctor with applied plaster casts and dressings
- Assisted physician with ultrasound guided injections and setting up exam room for injections and getting patients positioned on bed
- Removed suture and staples from patients
- Applied dressings to the patients surgical wounds at post operative follow ups
- Recorded vitals such as, blood pressure, weight, height, pulse, oxygen, and temperature
- Fitted patient with wrist, arm, feet, and leg braces when needed
- Cleaning and sterilizing all medical equipment and surgical tools
- Prepared patients’ medical charts and ensured patient filled out paperwork accurately and in full
- Exhibited strong organizational skills when managing inventory levels for medical supplies, ensuring that all necessary items were stocked and available when needed,
- Assisted patients in navigating insurance complexities, advocating for their needs and helping them obtain coverage for essential orthopedic treatments or procedures.
- Contributed to increased clinic revenue by effectively promoting ancillary services such as physical therapy or durable medical equipment when appropriate for patient needs.
- Educated patients on postoperative care instructions, resulting in fewer complications and
- Assisted physicians with diagnostic testing such as X-rays or MRI scans, contributing to accurate diagnoses and treatment plans for patients.
- Streamlined clinic operations by efficiently scheduling appointments and managing patient flow, optimizing the overall experience for both patients and staff and distributed sample pharmaceuticals as prescribed.
Practice Administrator
Central Health Care/Pediatrics/OBGYN
10.2017 - 12.2018
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
- Boosted staff morale by offering constructive feedback and specific direction.
- Successfully negotiated client contract renewals to create increased revenue.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Provided supervision and management to team of support personnel.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Supervised team of 20 office personnel.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Lead Medical Assistant
Winter Haven Cardiology
09.2016 - 10.2017
- Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
- Assisted in various medical procedures such as wound care, EKG's and diagnostic testing for efficient patient care delivery.
- Scheduled PFT's, Lexiscan's and Treadmills, MRI's, ECHO's, CT's PET scans, and U/S testing
- Maintained inventory and product expiration logs to record updated documentation for tracking purposes and supply ordering.
- Promoted positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Upheld HIPAA regulations and standards for protecting patient information.
Lead Medical Assistant
Integra Neuro Pain/Neurology And Pain Med
09.2016 - 10.2017
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions, and suggested treatment options.
- Increased referral network by cultivating strong relationships with primary care providers and other specialists within our medical community.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Built strong relationships with patients through effective communication skills that foster trust in our clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Assisted physician with U/S guided injections and epidural steroid injections
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant/Lead Referral Coordinator
Primary Medical Center
06.2014 - 09.2016
- Assisted with medical coding and billing tasks.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures and processing specimens
- Completed EKGs and other tests based on patient presentation in office.
- Assisted physicians with minor surgeries
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records, including filing, organizing and scanning documents.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Answered questions and resolved concerns raised by both patients and specialists.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Coordinate, complete, and update management on all HEDIS processes and results.
- Organize and maintain plan of action to improve HEDIS scores.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Resolved complex referral issues promptly, minimizing disruptions in patient care and maintaining positive relationships with providers.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Medical Office Manager/ Hedis Coordinator
Family Medical Center
01.2003 - 05.2014
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organize and maintain plans of action to improve HEDIS scores.
- Request and evaluate reports for member compliance and improvement opportunities for each HEDIS measure.
- Monitored office supplies to replenish needed inventory before depletion.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Developed close working relationships with front office and back office staff.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within our team.
- Optimized organizational systems for payment collections, AP/AR, deposits, and record keeping.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers, planned and controlled budgets for contracts, equipment and supplies.
- Managed paper or electronic systems by recording information, updating paperwork and maintaining documents.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
- Liaise with doctors to identify any office dysfunctions
- Completed bi-weekly payroll for 60 employees.
Education
Healthcare Management - Medical Assisting/Medical Administration
Everest University
Lakeland, Fl01.2008
Skills
- Anatomy and physiology terms
- Problem resolution
- Time management
- Detail-oriented
- Billing and coding
- Professional and mature
- Multitasking and prioritization
- Accounts payable and receivable
- Active listening
- Communication
- Reliable & trustworthy
- Organizational skills
- Workflow improvements
- Electronic Medical Record software
- Medical terminology knowledge
Certification
- Certified Phlebotomist
- Heartsaver CPR AED (CPR AED)
- Heartsavers First Aide
Timeline
Medical Assistant
UT Heart Lung And Vascular
08.2023 - 02.2024
Physical Therapy Coordinator
Spine Institute Of Central Florida
05.2022 - 08.2023
Medical Office Administrator/Hedis Coordinator
Lakeland Physician Group
01.2019 - 05.2022
Lead Medical Assistant
Orthopedic Center for Sports Medicine
10.2017 - 12.2018
Practice Administrator
Central Health Care/Pediatrics/OBGYN
10.2017 - 12.2018
Lead Medical Assistant
Winter Haven Cardiology
09.2016 - 10.2017
Lead Medical Assistant
Integra Neuro Pain/Neurology And Pain Med
09.2016 - 10.2017
Medical Assistant/Lead Referral Coordinator
Primary Medical Center
06.2014 - 09.2016
Medical Office Manager/ Hedis Coordinator
Family Medical Center
01.2003 - 05.2014
Healthcare Management - Medical Assisting/Medical Administration
Everest University
Similar Profiles
SARAH YATESSARAH YATES
Certified Clinical Medical Assistant at OhioHealth Heart Lung & Vascular SurgeonsCertified Clinical Medical Assistant at OhioHealth Heart Lung & Vascular Surgeons
Tamara VaughnTamara Vaughn
Certified Medical Assistant at Piedmont Heart, Lung, & VascularCertified Medical Assistant at Piedmont Heart, Lung, & Vascular
Solmaz Khaghani RaziabadSolmaz Khaghani Raziabad
Doctoral Research Scientist at Max-Planck institute for heart and lung research (Department of Lung development and Remodelling)Doctoral Research Scientist at Max-Planck institute for heart and lung research (Department of Lung development and Remodelling)
Destiny CecilDestiny Cecil
Owner at CxB HaulingOwner at CxB Hauling
Brent HarvestonBrent Harveston
Customer Advocate at Clayton Homes Corporate OfficeCustomer Advocate at Clayton Homes Corporate Office