Autumn Jeffries
Chattanooga,TN
Summary
A licensed claims adjuster seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Adept in quickly identifying customer needs while accurately creating solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Independent Contractor
Instacart
09.2020 - 05.2024
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Developed self sufficiency skills, time management skills, and planning skills through running my own business.
Mental Health Technician
Cedar Grove Residential Treatment Facility
05.2018 - 10.2020
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Sales Representative
Gap
05.2017 - 05.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Education
Bachelors - Psychology
Middle Tennessee State University
Murfreesboro, TNBachelors - Psychology
East Tennessee State University
Johnson City, TNHigh School Diploma -
Soddy Daisy High School
Soddy Daisy, TN05.2016
Skills
- Honesty
- Workload Management
- Deadline Adherence
- Safety Compliance
- Scheduling
- Rapport-building skills
- Customer Support
- Analytical Thinking
- The ability to analyze situations and people
- Fact-gathering abilities
- Even-tempered
Certification
Florida 70-20 Adjuster License
Timeline
Independent Contractor
Instacart
09.2020 - 05.2024
Mental Health Technician
Cedar Grove Residential Treatment Facility
05.2018 - 10.2020
Sales Representative
Gap
05.2017 - 05.2018
Bachelors - Psychology
Middle Tennessee State University
Bachelors - Psychology
East Tennessee State University
High School Diploma -
Soddy Daisy High School