Autumn Johnson
Lawrenceville,GA
Summary
Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilizes strategic planning and process optimization to enhance clinic operations. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance.
Experienced Practice Manager successful at handling payroll administration and patient relations for multi-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.
Overview
12
12
years of professional experience
Work History
Practice Manager
Veterinary Center of Buckhead
09.2016 - Current
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Motivated staff by offering direction and providing constructive feedback.
- Created and implemented policies and procedures for effective practice management.
- Communicated with patients with compassion while keeping medical information private.
- Ordered supplies needed and kept tabs on inventory levels.
- Complied with OSHA and HIPAA regulations.
- Checked entire office and waiting areas regularly to provide clean and organized surroundings.
- Helped and managed receptionist answer multi-line telephones to keep flow of all calls being answered and messages being taken
Veterinary Technician
Vernon Woods Animal Hospital
06.2016 - 09.2016
- Prepared and labeled medications and instructed client on administration.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Performed physical examinations and recorded weight, temperature and other vitals.
- Operated anesthesia, oxygen and monitoring equipment.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Administered and monitored anesthesia for surgeries and operations.
- Prepared and reviewed records and consent forms.
- Assisted with polishing, removing stains and other dental procedures.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Walked animals outside to avoid accidents in play areas or bedding.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Delivered excellent service to pet owners to drive repeat business.
Receptionist
Veterinary Center of Buckhead
07.2012 - 08.2015
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered office phone and emails to schedule appointments, answer questions, and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
Education
Penn Foster College
Scottsdale, AZHigh School Diploma -
Meadowcreek High School
Norcross, GA05.2007
Skills
- Workflow management
- Policy and procedure development
- HIPAA and OSHA regulations
- Managing files and records
- New hire training
- Staff supervision
- Records management
- Hospital coordination
- Patient relations
- Regulatory requirements
- Schedule management
- Practice management
- Policy implementation
Timeline
Practice Manager
Veterinary Center of Buckhead
09.2016 - Current
Veterinary Technician
Vernon Woods Animal Hospital
06.2016 - 09.2016
Receptionist
Veterinary Center of Buckhead
07.2012 - 08.2015
High School Diploma -
Meadowcreek High School
Penn Foster College