Autumn E. Keeler

• Oversee and support office managers across four branch locations.
Lead and inspire large teams to deliver consistent, high-quality home care
services.
• Ensure strong performance in staffing, scheduling, billing, and compliance.
Review key metrics (scheduled vs. billed hours, missed hours, staffing ratios) and
act quickly to improve results.
• Build a positive, accountable, and high-performing culture.
• Leader for operational challenges across the regions
• Streamline operational processes to enhance service delivery efficiency.

• Develop and execute a comprehensive marketing and sales strategy to increase
  client census and market share.
• Build and maintain referral relationships with hospitals, skilled nursing facilities,
  assisted living communities, physicians, case managers, and community organizations.
• Represent the agency at networking events, community outreach programs, and
  professional associations.
• Monitor market trends, competitor activity, and referral patterns to adjust strategy
  accordingly.
• Collaborate with leadership to establish growth targets and expansion initiatives.
• Oversee the entire admissions process from inquiry to start of care.
• Ensure timely response to referrals and client inquiries.
• Conduct client assessments in coordination with clinical leadership.
• Verify insurance coverage, eligibility, and payer sources as applicable.
• Ensure all admissions documentation complies with state, federal, and agency regulations.
• Maintain accurate CRM and admissions records.
• Supervise and mentor marketing and intake staff.
• Establish performance goals and conduct regular evaluations.
• Foster a culture of accountability, responsiveness, and client-centered service.

• Detail and manage large scale shows and productions
Managed key accounts with strategic planning and relationship building, resulting
in increased customer loyalty and repeat business.

• Conduct team meetings to reinforce goals and objectives and set clear
  expectations about policies and procedures.
• Coach and collaborate with sales personnel, assisting with individual selling
  efforts and helping sales representatives reach targets.
• Close lucrative sales deals using strong negotiation and persuasion skills.
  Establish and cultivate solid business relationships with new or existing
  customers.
• Manage sales at two properties, owning a pipeline derived from 12-15 sales
  professional

• Create wedding timelines, decor/design details, and event layouts.
• Collaborate with bridal couple to achieve expectations and vision for wedding.
• Supervise personnel and directed in wedding task administration and completion.
• Establish and manage communications with vendors, confirming service and supply delivery to ensure flawless day-of coordination.
• Supervise weddings from start to Finish including set up, vendor coordination throughout the day, meeting the needs of all clients and guests before and during the event, and closing the venue.
• Complete final reviews of ceremony and reception setups to resolve last-minute issues.
• Develop and adhered to timelines to keep ceremony and reception running smoothly.
• Complete administrative duties including inventory, brochures, and day to day operations.

• Coordinated resident admission and discharge.
• Developed and carried out Care Plans for all residents.
• Coordinated care plan meetings with residents, family, nursing staff, and administrative staff.
• Maintained open communication with PA Department of Health.
• Evaluated and screened patients to determine needs and provide necessary support.
• Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
• Coordinated community resources and secured referrals.
• Liaised with community partners to enhance home care and long term discharge opportunities for individuals with specialized needs.

• Managed social service department and activities department.
• Coordinated admissions and complete MDS evaluations for 60 bed facility.
• Lead and passed Department of Health Licensure surveys.
• Performed quality assurance checks, guaranteed customer satisfaction, and financial planning of skilled nursing department.
• Liaison between senior level management and residents.
• Head of Ethics Committee consisting of senior management, resident council, and attending physicians.
• Lead Behavioral Management team with pharmacist, nursing leadership, and administrative staff.
• Managed team leaders in scheduling staff, writing policies, and coordinating department meetings.
• Performed routine clerical tasks by scanning, filing and copying documents.
• Completed forms and reports to facilitate admission, transfer or discharge.
• Troubleshot employee concerns and recommended corrective actions to resolve issues.

• Owned and Managed several Airbnb properties.
• Coordinated check-ins and check-outs for guests and provided 24-hour on-call service.
• Maintained Five Star rating by providing stellar service and accommodations.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Implemented and enforced policies and procedures to maintain properties to highest standards.