Autumn Keith
El Paso
Summary
I am focused on improving productivity, increasing efficiency and enhancing quality. Consistently exceeding goals for staffing and retention. I demonstrate success in management and administration. I have extensive experience in Payroll, hiring, and adhering to policies. I have been successful at screening, and qualifying applicants and coordinating interviews. I have customer service skills and am very approachable.
Seller Support Associate expert in customer service with 1 year of confirmed performance in support environments. Identified for providing superior service to platform sellers. Demonstrated to help service team members exceed goals and increase seller satisfaction ratings.
Overview
17
17
years of professional experience
4011
4011
years of post-secondary education
Work History
Customer Service Representative
Everise
Iron Mountain, Michigan
12.2024 - Current
- Assisted customers with inquiries and problem resolution through multiple communication channels.
- Utilized CRM software to track customer interactions and ensure timely follow-up.
- Collaborated with team members to improve service procedures and enhance customer satisfaction.
- Handled escalated customer issues, ensuring a thorough understanding of their concerns.
- Provided training and guidance to new staff on company policies and service standards.
- Maintained knowledge of products and services to provide accurate information to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Seller Support Associate
Amazon
07.2020 - 09.2021
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
- Liaised between corporate decision-makers and sellers on issues involving fees, prohibited items and gating.
- Provided seller support on refunds, posted feedback and policy changes.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Managed competing variables and objectives simultaneously, addressing concerns based on time sensitivity and importance.
- Exercised professionalism across varying circumstances, treating each customer with respect despite potential agitation or frustration.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Worked extensively with other departments, utilizing resources to provide seller support.
- Answered phone calls and supported urgent seller concerns, providing detailed support from personal platform expertise.
Teacher/EHS CCP Caregiver
MET. Early Head Start Daycare
07.2019 - 07.2020
- Supervise the children on arrival to classrooms and home or to other daycare
- Prepare daily lesson plans in advance that include both indoor and outdoor activities
- Prepare the physical environment for mealtime and rest periods
- Help instruct children in eating habits, use the restroom, play well with other children and sharing toys
- Follow directions, and listen to teachers
- Maintain confidentiality of program records and participant data
- Keep up with maintenance in all rooms.
CSR
Circle K
08.2018 - 12.2019
- Customer service, Daily Paperwork
- Check Vehicles in and out of the garage
- Supervise the garage and all the vehicles.
Sale Consultant
Roger Beasley Mazda
04.2013 - 09.2013
- Computer requests, Emails, Filing of paperwork, Organizing financial records
- Customer Service, Suggestive Selling and Maintain customer survey ratings
- Promptly corresponded with customers to meet their requests.
Store Manager
Dollar General
02.2010 - 03.2013
- Addressed all employee harassment allegations, work complaints and other concerns
- Conducted exit interviews and verified that employment termination paperwork was completed
- Supported management in developing and implementing personnel policies and procedures
- Hired employees and initiated the new hire paperwork process
- Explained all of the human resources policies, procedures, laws, standards and regulations to each employee
- Organized new employee orientation schedules for all new hires
- Tracked key dates and deadlines and maintained specific personnel lists
- Coordinated meetings, developed meeting content and presented all human resources law updates
- Promptly corresponded with all applicants and coordinated and conducted interviews
- Developed salary proposals for new recruits
- Pre-screened all resumes prior to sending them to corporate hiring managers for consideration
- Facilitated all new employee orientations to foster a positive team attitude
- Screened all applicants based on their qualifications and background
- Helped implement an ADP system upgrade
- Converted employee status from temporary to permanent
- Created and completed personnel action forms for all hires, terminations, title changes and terminations.
Assistant/Cashier
Family Dollar
07.2009 - 02.2010
- Customer Service and Cashier
- Manage Employees and ensure they were working proficiently
- Managed office supplies, vendors, organization and upkeep
- Directed guests and routed deliveries and courier services
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Maintained a clean reception area, including lounge and associated areas.
Drive Through Banker
Fort Hood National Bank
12.2008 - 08.2009
- Supervised accounts receivables
Education
Criminal Justice -
Northern Michigan University
Marquette, MichiganHigh School Diploma -
Iron Mountain High School
Iron Mountain, MichiganSkills
- CPR Certificate
- Use copy, fax, and printer
- Email management
- Goal-Oriented
- Customer Assistance
- Cash Handling
- Payment Processing
- Manage inventory
- Retail Merchandising
- Inventory Management
- Loss Prevention
- Store Organization
- Analytical Skills
- Written Communication
- Effective Communication
- Team Cooperation
- Dispute Mediation
- Complaint Handling
- Interpersonal Skills
- Telephone Etiquette
- Analytical Thinking
- Excellent Written and Verbal Communication
- Conflict Resolution
- Customer relationship management
- Conflict resolution
- Product knowledge
- Communication skills
- Team collaboration
- Time management
- Stress management
- Problem solving
- Attention to detail
- Employee training
- Refunds processing
- Grammar
- Critical thinking
- Prioritization
Timeline
Customer Service Representative
Everise
12.2024 - Current
Seller Support Associate
Amazon
07.2020 - 09.2021
Teacher/EHS CCP Caregiver
MET. Early Head Start Daycare
07.2019 - 07.2020
CSR
Circle K
08.2018 - 12.2019
Sale Consultant
Roger Beasley Mazda
04.2013 - 09.2013
Store Manager
Dollar General
02.2010 - 03.2013
Assistant/Cashier
Family Dollar
07.2009 - 02.2010
Drive Through Banker
Fort Hood National Bank
12.2008 - 08.2009
Criminal Justice -
Northern Michigan University
High School Diploma -
Iron Mountain High School